membre d equipe

Michaels Stores; Saguenay; On-site; CAD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their team in a customer-centric role. This position involves delivering exceptional service, assisting customers in their shopping experience, and ensuring a well-merchandised store. With a focus on creativity and team wellbeing, this company offers a supportive environment where you can thrive. If you enjoy engaging with customers and have a passion for retail, this opportunity is perfect for you.

Benefits

Comprehensive Benefits

Team Wellbeing Programs

Qualifications

• Experience in retail and customer service preferred.
• Ability to stand for long periods and lift heavy boxes.

Responsibilities

• Deliver friendly customer service and assist customers in locating products.
• Execute cash handling and provide a fast checkout experience.
• Participate in truck unloading and maintain store recovery standards.

Skills

Customer Service

Cash Handling

Retail Experience

Merchandising

Education

High School Diploma

Job description

Store - Chicoutimi, QC

Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.

1. Help customers shop, locate products, and provide solutions.
2. Provide a fast and friendly checkout experience; execute cash handling to standards.
3. Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
4. Educate customers on the Voice of Customer (VOC) survey.
5. Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
6. Participate in truck unload, stocking, and planogram (POGs) processes.
7. Complete merchandise recovery and maintenance, including return/go back process and store recovery to ensure a well-merchandised, in-stock store.
8. Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
9. Support shrink and safety programs.
10. Adhere to Standard Operating Procedures (SOPs) and company policies to ensure legal and procedural compliance.
11. Interact respectfully with others; remain positive, promote the organization’s values, and serve as a role model.
12. Cross-train in Custom Framing selling and production.

Preferred Knowledge/Skills/Abilities

Other duties as assigned.

Experience Required

• Retail and/or customer service experience preferred.

Physical Requirements and Work Environment

• Ability to stand for long periods.
• Ability to move throughout the store.
• Regular bending, lifting, reaching, and stretching.
• Lifting heavy boxes and using ladders or similar equipment.
• Work may include outdoor activities, some outdoor work, and work in climate-controlled or non-controlled areas.
• Work hours include nights, weekends, and early mornings.

Applicants must meet legal requirements and be at least 16 years old.

At Michaels, our purpose is to fuel the joy of creativity. We operate over 1,300 stores across North America and online. We prioritize team wellbeing with comprehensive benefits. Michaels is an Equal Opportunity Employer.