Membership Retention Representative

CAA Niagara Talent Management Team; Thorold; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established community partner is seeking a full-time Member Retention Representative to enhance member experiences and build lasting relationships. This role involves engaging with members through telephone interactions, providing essential information about membership renewals and benefits, and ensuring exceptional customer service. If you are passionate about service excellence and enjoy working in a team environment, this is the perfect opportunity for you. Join a dedicated team committed to making a positive impact in the Niagara Region community and enjoy growth opportunities, training, and a supportive work environment.

Benefits

Virtual Healthcare and Nurse Navigation Support

Defined Contribution Registered Pension Plan

Growth/Training and Development opportunities

Give Where You Live Program

Green and Wellness Reimbursement Program

Paid Personal and Vacation Hours

Qualifications

• 2+ years of customer service experience required.
• Strong computer literacy and interpersonal skills are essential.

Responsibilities

• Act as an ambassador for CAA Niagara and greet members via telephone.
• Deliver outstanding customer service and build strong member relationships.

Skills

Customer Service

Interpersonal Skills

Communication Skills

Computer Literacy

Adaptability

Education

High School Diploma

Job description

CAA Niagara is a proud Niagara Region employer, that strives on delivering rewarding experiences and enhancing the lives of our community. For over one hundred years, we have been a staple within our community, providing such services as emergency roadside assistance, travel services, insurance coverage, membership, and rewards savings; continually growing our suite of relevant services and products.

A true community partner, we could not be here without our over 157,200 members across Niagara, allowing us to focus on earning your continued trust, every day!

MEMBER RETENTION REPRESENTATIVE OVERVIEW:

The Membership Department is looking for positive, welcoming individuals who are energetic and motivated by working in a team environment and building relationships to join our team.

CAA Niagara is looking for a full-time Member Retention Representative (MRR) to join our team.

Reporting to the Membership department, the Retention Representative is a brand ambassador, through and through. They are a key relationship builder with new, current, and past members. Focused on interactions via telephone, the MRR is an expert on our products and services. The MRR excels at building relationships with our members and ensuring they receive the best in customer service.

The MRR is responsible for providing information to our members regarding membership renewals, the benefits of being a CAA Niagara member, and member account information.

If you are ready to start your next journey, you've come to the right place.

WHAT’S IN IT FOR YOU:

• Virtual Healthcare and Nurse Navigation Support
• Defined Contribution Registered Pension Plan
• Growth/Training and Development opportunities
• Give Where You Live Program (Community Volunteer Program)
• Green and Wellness Reimbursement Program
• Paid Personal and Vacation Hours

REQUIREMENTS:

• Experience: 2+ years of customer service experience
• Education: High School Diploma
• Skills: You must have strong computer literacy and thrive working under pressure. Exceptional interpersonal and communication skills, and adaptable to change.
• Characteristics: You are self-motivated and have a passion for continuous learning. You have a strong member-centric approach to customer service.
• Location: As a Member Retention Representative you must have the ability to work at any one of our five locations: Grimsby, St. Catharines, Welland, Niagara Falls and Thorold.

RESPONSIBILITIES:

• Being an AMBASSADOR for CAA Niagara
• Greeting members via telephone regarding membership renewals, welcome calls, processing changes to accounts, and ensuring continuous active status of memberships.
• Delivering outstanding customer service and building strong relationships with our members.
• Providing information to members on membership services, including but not limited to joining and renewing memberships, savings partners, and benefits of being a CAA Niagara Member.

Do you have passion, optimism, and a joy for delivering service excellence to the Niagara Region community? Apply today! We look forward to reviewing your application.

CAA Niagara is an equal-opportunity employer and is committed to providing an accessible and inclusive workplace. We are dedicated to ensuring that our recruitment processes are barrier-free and accommodating to all individuals, including those with disabilities. If you require accommodation at any stage of the application, interview, or employment process, please inform our Human Resources department at [e-mail]

We will work with you to meet your needs and ensure a positive experience throughout the recruitment journey.