Membership Manager

GoodWork Environmental Jobs; Vancouver; On-site; CAD 55,000 - 65,000; Full time

Job summary

The Vancouver Botanical Gardens Association seeks a Membership Manager to oversee its Garden membership program. This permanent position offers a salary of $55,000 - $65,000 and requires experience in hospitality or membership management alongside strong leadership skills. The role involves managing staff, enhancing operational efficiency, and maintaining a welcoming environment for all guests.

Benefits

Comprehensive benefits package

RRSP matching program

Paid vacation

Opportunities for professional development

Supportive work culture

Qualifications

• 3 years experience in hospitality management, membership management, or retail management.
• Professional communication skills; fluent English required.
• 3 years leadership experience, preferably in membership management.

Responsibilities

• Recruit, train, and lead a team of Garden Ambassadors and volunteers.
• Develop measures for exceptional guest experience.
• Compile monthly membership reports for management review.

Skills

Communication

Leadership

Problem-Solving

Organizational Skills

Education

Post-secondary degree, certificate, or diploma

Tools

Microsoft Office

ActiveNet

Donor Perfect

Raiser’s Edge

Job description

Vancouver Non-profits & Charities

Job Posting: Membership Manager

Organization: Vancouver Botanical Gardens Association

Location: Vancouver, BC

Organization Overview

The Vancouver Botanical Gardens Association (VBGA) and Vancouver Board of Parks and Recreation (Park Board) are joint operating partners of VanDusen Botanical Garden and Bloedel Conservatory. The VBGA is a charitable organization that offers membership, education, volunteer, and fundraising programs to support the Gardens, and fulfills our mission to inspire generations to conserve, protect, and enhance the natural world.

Position Overview

The Membership Manager oversees the operation and delivery of sales and services supporting the VBGA’s Garden membership program. The position includes back-office and front-of-house (FOH) responsibilities, including planning, operations, budgeting, and front-line sales and services. The Membership Manager supervises a team of Garden Ambassador staff and Garden Host volunteers. We encourage applicants to view our website to gain a better understanding of organizational offerings.

What We Offer

• Permanent position
• Annual salary $55,000 - $65,000 commensurate with experience
• Comprehensive benefits package
• RRSP matching program
• Paid vacation, and paid time off during office closure Dec 25th- Jan 1st
• Office located within 55-acre botanical garden
• Opportunities for professional development
• Supportive work culture
  
  

Responsibilities

• Recruit, train, and lead a team of Garden Ambassadors and Garden Host volunteers in the daily operation and delivery of exceptional sales and service. This includes performance coaching, scheduling, communications, and approval of timesheets.
• Develop and implement measures for exceptional guest experience.
• Maintain a proactive approach to enhancing operational efficiency and processes.
• Maintain an engaging and welcoming environment in the Discovery Room; collaborate with other VBGA departments to support their program needs.
• Compile and deliver monthly membership reports for management review.
• Collaborate with the Assistant Executive Director to develop and manage the membership budget, annual plans, and strategic program initiatives.
• Ensure accurate execution of transactions, processes, and procedures using the appropriate tools and platforms.
• Maintain and audit the Membership database, including overseeing transactions, data entry, and reporting to the Finance team.
• Work collaboratively with the Park Board and VBGA Marketing and Management teams to advance the membership program.
• Foster strong working relationships with the Park Board FOH teams.
• Serve as the primary liaison with the Park Board for the membership system (ActiveNet database), leading efforts to streamline and enhance system functionality, develop and update procedures, and troubleshoot system errors.
  
  

Qualifications & Experience

• Post-secondary degree, certificate, or diploma, in addition to 3 years of experience in hospitality management, membership management, or retail management, or equivalent level of education and relevant experience.
• 3 years of leadership experience in a related field, preferably in membership management.
• Professional and effective written and verbal communication skills; fluent English required.
  
  

Skills And Competencies

• Exceptional oral and written communication skills, with the ability to connect and engage with diverse audiences.
• Strong organizational, time management, and multitasking abilities, with keen attention to detail.
• Thrives under pressure, demonstrating flexibility, creative problem-solving, and quick decision-making skills
• Technically proficient, with strong working knowledge of Microsoft Office and experience using database platforms such as Donor Perfect, Amilia, Raiser’s Edge, ActiveNet, or Better Impact.
• Committed to confidentiality, with an understanding of data privacy standards; familiarity with PIPA and CASL is considered an asset.
• Outstanding interpersonal skills, with a friendly, approachable demeanor and high emotional intelligence.
• Proactive and solution-oriented, confidently contributing ideas and initiatives that support departmental and organizational goals.
• Self-motivated and mature, exercising sound judgment and capable of working independently with minimal supervision.
  
  

Work Environment

• 35 hours a week
• Primarily onsite with flexibility for remote work as needed
• Occasional weekend or evening work required
• Free onsite parking available
  
  

Please submit your resume and cover letter to VBGA Recruitment: [e-mail]

Please mention you saw this at GoodWork.ca.

Interviews will be conducted on a rolling basis. We appreciate the interest of all applicants, however only those considered for the position will be contacted.

The VBGA is committed to employment equity and diversity and encourages applications from all qualified candidates, including people of any sexual orientation, gender identity, or gender expression; Indigenous peoples; visible minorities and racialized people; and people with disabilities.

The Vancouver Botanical Gardens Association (VBGA) acknowledges that VanDusen Botanical Garden and Bloedel Conservatory are located on the unceded Ancestral shared lands of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Nations. We are honoured to be on the lands where these Nations have lived since time immemorial, and where they continue to maintain stewardship and live in balance with nature.