Membership Manager

Stafflink; Ottawa; Remote; CAD 60,000 - 85,000; Full time

Job summary

A national nonprofit organization is looking for a Membership Services Manager to enhance member services and retention efforts across Canada. This fully remote role involves leading membership departments, executing growth strategies, and leveraging technology to improve member experience, while also offering generous benefits like 4 weeks vacation.

Benefits

4 weeks vacation

Health and dental benefits

Bonus programs

Qualifications

• 2–5 years of experience in membership-based or nonprofit organization.
• Experience in member services and retention.
• Strong research and data analysis skills.

Responsibilities

• Lead membership departments and strategies to enhance member engagement.
• Oversee reporting and project analysis for membership management.
• Manage communication and resolve member service inquiries.

Skills

Membership management

Data analysis

Customer service

Event planning

Communication

Tools

CRM systems

Job description

A national, membership-based nonprofit organization is hiring a Membership Services Manager to lead the growth and retention of its members across Canada. Reporting directly to the CEO, this role is ideal for someone with a strong background in membership management and an interest in leveraging AI and data to enhance member services.

This is an exciting opportunity working in a fully remote environment across Canada. This opportunity comes with 4 weeks vacation, health and dental benefits and a bonus. Key Responsibilities

• Lead the membership departments
• Marketing : Create and update membership and marketing plans.
• Campaign Management : Strategize and execute campaigns for membership growth and retention, enhancing member loyalty and benefits.

Oversee membership reporting and project analysis

Drive innovative research and implement AI tools to improve member experience

Support membership-related policy development

Manage member communications and resolve service inquiries with professionalism

Collaborate with internal teams (e.g., events, communications, finance)

Assist in planning and supporting 2–3 in-person events per year

Oversee and optimize membership systems, CRM, and processes

Qualifications

Must-Haves :

2–5 years’ experience in a membership-based or nonprofit organization

Experience in member services, retention, and communications

Strong research, data analysis, and reporting skills

Comfortable with technology and open to using AI tools

Experience delegating tasks and working cross-functionally

Resilience in dealing with challenging customer service scenarios

Nice-to-Haves :

Experience supporting events (in-person or virtual)

Background in policy development related to member programs or services

Familiarity with CRMs or membership databases