Membership Coordinator

We are a renowned luxury health and wellness group committed to delivering exceptional experiences to our members, guests, and team members. We’re redefining health and wellness by hosting elevated fitness experiences complimented by luxury amenities. Our all in one, boutique studio fitness and wellness clubs, inspire our members to sweat, recover, relax, play, and connect. We pride ourselves on our dedication to service excellence while fostering a culture of innovation and empowerment within our team.

Position Overview:

Altea’s ideal Membership Coordinator is incredibly personable with the confidence to spark conversation with anyone. They have an open mind to learning our sales process, inspiring them to actively seek out and engage prospective clients. Their deep product knowledge enables them to share detailed information on our luxury products and services, and ultimately close the sale. They play an instrumental role in increasing our profitability and growth by expanding our member base.

You are a dynamic and results-driven hospitality sales professional. You have a proven track record in high-end sales, with a deep understanding of the wellness market and possess exceptional relationship-building skills. You are thrilled to be part of a team that has established themselves as leaders in the industry, offering exquisite services and amenities complimented by personalized service tailored to the needs of our esteemed clientele.

You have a consistent desire to crush monthly sales targets and obliterate annual revenue goals. You’ve got a healthy appetite for competition and are always striving to win. You’re also tenacious. Not every client is going to be a sale. Resilience is key for this role.

You are committed to cultivating and maintaining relationships with prospective clients and members to generate business opportunities. You proudly represent Altea at community events and networking functions to promote brand awareness and generate leads.

Join our team and become part of a culture that celebrates excellence, fosters innovation, and values teamwork. We offer competitive compensation and comprehensive benefits. There is also the opportunity for one of our excelling Membership Coordinators to progress into the role of our Sales Manager in the coming weeks!

This job might be for you if you have the following talents & spirit:

• You’re a Competitor: You have a consistent desire to crush monthly sales targets and obliterate annual revenue goals. You’ve got a healthy appetite for competition and are always striving to win. You’re also tenacious. Not every customer is going to be a sale. Resilience is key for this role.
• You’re Customer Service Oriented: You champion a culture of exceptional customer service, ensuring every member interaction exceeds expectations. You are an innovative and a creative thinker who is knowledgeable and insightful as to market trends, constantly finding ways to separate us from the competition while creating a remarkable experience for members, clients, and our community.
• You Have Communication Superpowers: You have communication superpowers with exceptional abilities to cultivate and maintain relationships with your clients. You’re a people person and can easily cultivate positive client relations and retention.
• You Are Result-Driven: You are a results-driven professional with a proven track record of exceeding sales goals in the competitive fitness and wellness industry. You are committed to meeting our revenue growth targets by keeping Altea competitive and innovative.
• You’re Detail Oriented: You cross your T’s and dot your I’s by maintaining client records highly organized with flawless attention to detail. You’re not one to cut corners. You pay attention to the details. As far as your concerned, anything worth doing, is worth doing right, every single time. You stay focused and nothing falls through the cracks on your watch.

As a Membership Coordinator, a typical day might include the following:

• Consistently reviewing daily/weekly/monthly sales targets.
• As an individual and as a team, creatively game planning ways to achieve sales goals.
• Conducting presentations and tours of our premium, state-of-the-art facility presenting and offering opportunities for up-sells and add-ons.
• Educating new and current members on membership benefits to maximize service usage.
• Updating and maintaining accurate sales records in our customer relations management software.

To land this role you need to have:

• Post-secondary education ideally relating to the health and fitness industry.
• Additional certifications or workshops relating to sales, marketing, and administration are preferred.
• At least 1+ years of experience in a sales role.
• Sales experience in the health and fitness industry preferred.
• A recent Criminal Background Check prior to commencement of training and/or work.

Perks of this position include:

• Complimentary individual and plus one membership.
• Maternity/Paternity top up.
• Complete training and development package.
• Working alongside great people in a culture that fosters empowerment.
• Career-defining growth and development opportunities.

In your cover letter, please include an explanation of why your experience is specifically relevant to this role at Altea Active. We want to see your personal style - what makes you tick and why you think your next opportunity is with us.

PLEASE NOTE: The purpose of this job advertisement is to provide you with a glimpse into the full responsibilities. It is not a complete explanation of duties, responsibilities or requirements. We are an equal opportunity employer, and we believe in treating everyone fairly regardless of race, ancestry, place of origin, colour, ethnic origin, national origin, language, citizenship, creed, religion, sex, sexual orientation, age, marital status, gender identity, gender expression, record of offenses, disability, or any other legally-protected factors. We consider all qualified applicants for employment and upon request will provide accommodations to candidates taking part in the selection process.

We thank you for your interest; however, only candidates selected for an interview will be contacted.