Membership Advisor

Stem Health; Toronto; Vor Ort; CAD 42.000 - 66.000; Vollzeit

Zusammenfassung

Stem Health in Canada is seeking a friendly Membership Advisor to convert inquiries into booked visits and signed memberships. You’ll respond quickly, build trust, and translate our Membership and Annual Health Assessment options into clear next steps.

You’ll guide potential members from curiosity to commitment, maintain organized CRM notes, and collaborate with marketing to refine scripts and campaigns.

Qualifikationen

• 2–5 years in a sales or advisory role with high daily activity.
• Track record of hitting conversion targets.
• Comfortable on phone, video, text, and email.
• Confident discussing pricing and asking for a clear yes or no.
• Strong personal organization system for tasks and follow-up.
• Genuine interest in health, wellness, and preventive care.
• Availability for flex hours during campaigns or events.

Aufgaben

• Represent Stem Health’s brand to respond and convert inbound leads.
• Ask for commitment: booked visit, deposit, or signed membership agreement.
• Own follow-up and reporting hygiene.
• Build and run simple follow-up sequences.
• Keep clear notes and stages in the CRM for the team.
• Work daily from a personal call list to maintain visibility of leads.
• Re-engage prospective clients from campaigns and partners.
• Explain how Stem Health works in clear, everyday language.
• Walk through membership tiers and benefits.
• Collaborate with marketing on call scripts, emails, and landing pages.
• Share insights on objections and conversions.
• Support in-clinic tours, webinars, or events for prospective members.

Kenntnisse

Inside sales

Lead conversion

Phone sales

CRM usage

Tools

CRM

Jobbeschreibung

About Stem Health

Stem Health is reimagining the healthcare experience for individuals seeking an elevated healthcare experience. We deliver proactive, personalized primary care that combines medical excellence with the warmth of hospitality - anchored in a beautiful, thoughtfully designed space. Our care model is relationship-based, data-informed, and built on a foundation of time, trust, and exceptional service.

About Stem Health

Stem Health is reimagining the healthcare experience for individuals seeking an elevated healthcare experience. We deliver proactive, personalized primary care that combines medical excellence with the warmth of hospitality - anchored in a beautiful, thoughtfully designed space. Our care model is relationship-based, data-informed, and built on a foundation of time, trust, and exceptional service.

Position Summary

As a Membership Advisor, you’re often the first real conversation a prospective member has with Stem Health. You respond fast, build trust quickly, and translate our Membership and Annual Health Assessment (AHA) options into clear next steps. You’ll guide potential clients from “curious” to “booked” to “signed,” keeping the process organized and the experience calm.

Key Responsibilities

• Represent Stem Health’s brand to respond and convert inbound leads, recommend the right next step: membership, annual health assessment, or a follow-up conversation
• Ask for commitment: booked visit, deposit, or signed membership agreement
• Own follow-up and reporting hygiene
• Build and run simple follow-up sequences
• Keep clear notes and stages in the CRM so the team can pick up any conversation easily
• Work daily from a personal call list so leads don’t disappear into the void
• Re-engage prospective clients from key campaigns and partners
• Explain how Stem Health works in clear, everyday language
• Walk through membership tiers and what clients actually receive (time with clinicians, assessments, ongoing care, diagnostics, access to services)
• Collaborate with marketing on call scripts, email templates, and landing page copy
• Share what you’re hearing: objections, what converts, what confuses people, what’s landing
• Support occasional in-clinic tours, webinars, or events for prospective members

Qualifications & Experience

• 2–5 years in a sales or advisory role with high daily activity (inside sales, hospitality, med spa, boutique fitness, membership sales, client advising)
• Track record of hitting conversion targets
• Comfortable on phone, video, text, and email
• Confident discussing pricing and asking for a clear yes or no
• Strong personal organization system for tasks and follow-up
• Genuine interest in health, wellness, and preventive care
• Comfortable in an early-stage setting where playbooks evolve
• Availability for flex hours at times (campaigns or events can run evenings)

Ideal Candidate

You’re the kind of person who can be warm and direct in the same sentence. You love building relationships through conversation, you follow through, and you enjoy the organization of sales opportunities that’s accurate. You listen for what clients really want, explain options without the jargon, and you’re comfortable asking for the decision—politely, confidently, and without making it awkward.

Why Join Stem Health

• Opportunity to shape a new model of premium primary care in Canada.
• Collaborate with an interdisciplinary team of clinicians, designers, and technologists.
• Work in a culture that values innovation, empathy, and evidence-based excellence.
• Be part of a mission-driven organization improving how people experience health.