Member Support – Programs and Services

Edmonton Chamber of Voluntary Organizations; Edmonton; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading organization, the Edmonton Chamber of Voluntary Organizations, is seeking a coordinator to support trauma informed services and programs. This role involves mentoring, delivering training, and ensuring effective communication and collaboration with member shelters. The ideal candidate will have a degree in Social Work and considerable experience in the social services sector, particularly with survivors of gender-based violence. A valid driver’s license and a commitment to travel throughout Alberta are essential.

Qualifications

• Minimum of 3-5 years frontline experience working with survivors of gender-based violence.
• Comfortability addressing issues directly and promptly.
• Valid Alberta Driver’s License and willingness to travel.

Responsibilities

• Provide guidance and support to members and staff on trauma informed care.
• Design, develop and implement training programs.
• Plan and organize program activities with ACWS members.

Skills

Communication

Problem Solving

Teamwork

Trauma-informed Care

Documentation Management

Education

Degree in Social Work

Tools

Microsoft Office

SharePoint

Web-based Platforms

Job description

Job Purpose

Reporting to the Manager of Programs and Services, this position is responsible for mentoring and supporting trauma informed shelter services and programs, fostering shelter partnerships, and developing training.

This position will ensure the alignment of ACWS programs, services, and projects to ensure the overarching outcomes and sustainability of ACWS and our members.

Duties and Responsibilities

• Provide guidance and support to members and their staff on trauma informed This includes one on one support and coaching to staff on addressing case management related concerns. Based on this work, identify needed training and opportunities for development and growth
• In consultation with the Manager of Programs and Services, design, develop and implement online/ in person training and communities of practice
• Identify ongoing support required at the shelter level through evaluation of current practices
• Identify gaps in resources and service delivery
• Inform processes to better serve those who are unable to access shelter services due to a lack of capacity or
• Foster and support a team oriented, collaborative, and innovative culture
• Other duties as required
• This position plays a vital role in supporting the ACWS member shelters in diverse As a member-based and member-focused organization, all employees are expected to assist members in some form. This support may involve answering phone calls and responding to email inquiries from the shelters. By providing timely and effective assistance we help ensure that the shelters can operate smoothly and provide essential services. Overall, this role is crucial for maintaining effective communication and support within our network.
• ACWS is a public-facing organization and there is the potential to receive calls where

individuals are in crisis or seeking support/resources. All staff may be required to answer these calls knowing that comfort and competence while responding to these calls is required.

Program and Project Delivery

• Plan, organize and implement program and service activities with ACWS members
• Provide overall technical expertise of the project life cycle during the design, planning, execution and, evaluation phases of projects and programs
• Select participants to participate in program and/or service activities in consultation with the Manager of Programs and Services
• Proactively identify, address and solution-based responses to program and/or service concerns as or before they occur
• Work closely with team members and others to identify, develop, implement, and support project deliverables
• Actively participate in ACWS Member and Community Engagement
• Participate and support work plan development, implementation, and review

Qualifications

The preferred candidate will:

• Have a minimum of a degree in Social Work or other related discipline and be actively registered and in good standing with the Alberta College of Social Work or other regulatory body within Alberta. Equivalent education and/or experience will be considered.
• Minimum of 3 – 5 years front line experience working with survivors of gender-based violence, developing case management plans, assessing risk and safety planning
• Comfort addressing any issues directly and promptly
• Have working knowledge of Microsoft Office, SharePoint, Outlook, and web-based platforms
• Hold a valid Alberta Driver’s License
• Be willing and able to travel throughout Alberta
• Previous experience in the not-for-profit sector will be considered an asset
• Previous shelter experience will be considered an asset

Core Job Competencies

• Demonstrated knowledge and skills in offering trauma informed case management
• Outstanding written and verbal communication skills
• Ability to create, organize, manage, and maintain appropriate documentation
• Represents the organization well at all tables, communities of practice and working groups by demonstrating maturity and personal mastery
• Detail oriented and highly organized
• Ability to self-generate and problem solve
• Completes projects in a manner that produces quality and timely results
• Applies strong knowledge of violence against women, girls, and gender minorities
• Effectively gathers, synthesizes, integrates, and interprets multi-faceted information from a wide range of sources and perspectives
• Establishes and maintains effective working relationships with others, both internally and externally
• Holds themselves accountable, sets high ethical standard for their conduct
• Ensures confidentiality controls are continually in place and followed
• Updates and models any applicable promising practices identified by ACWS by consistently modeling best practices
• Contributes to the overall organizational well-being of ACWS

Working Conditions

This position is based out of the ACWS office located in Edmonton, Alberta. Hours of work are typically Monday to Friday during regular office hours (8:30 – 4:30) with evening and weekend work on occasion.

The position is currently a hybrid working arrangement (in-office with the ability to work from home), however this is subject to change.

Physical Requirements

This position requires spending significant periods of time working at a computer and talking on the telephone. Some travel throughout the province is required.

Direct Reports

This position has no direct reports.

Tagged as: Non-Profit Management and Support