Member Solutions Centre Representative I (Full-Time, Permanent) Henderson

Access Credit Union; Branch; On-site; CAD 42,000 - 51,000; Full time

Benefits offered by this job

100% health benefits

Employer-matched pension

Continuing education

Career advancement opportunities

Job summary

Access Credit Union in Canada is seeking a Member Solutions Centre Representative I to provide high-standard financial service as the first point of contact for members via phone, chat, and email.

You will resolve inquiries, promote a full range of products, cross-sell using an advice-based approach, and collaborate with branch staff while upholding risk, confidentiality and security policies.

Qualifications

• Grade 12 diploma or equivalent.
• Minimum 1 year in customer/member service, preferably contact centre or financial.
• Knowledge of Access Credit Union’s products and services.
• Ability to identify and act upon sales and service opportunities.
• Proficient computer skills and attention to detail.
• Post-secondary education in Business Administration is an asset.

Responsibilities

• Be the first point of contact for members via phone, chat, and email.
• Build member relationships by resolving inquiries.
• Cross-sell products and services using an advice-based approach.
• Set up appointments with branch staff to assist members.
• Assist with online banking setup, password resets and guidance.
• Balance electronic ledger daily and collaborate with team.

Skills

Customer service

Communication skills

Sales opportunity awareness

Decision making under pressure

Attention to detail

Education

Grade 12 diploma or equivalent

Business Administration post-secondary education (asset)

Tools

Internal software

Job description

Grow your career with one of Manitoba's Top Employers since 2014.At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and value each employee's contributions to our success, which is why we offer competitive compensation, 100% company paid health benefits, employer-matched pension plan, continuing education, and career advancement opportunities within our credit union.At Access Credit Union, our values are straightforward:Do goodBe betterOwn itMove forwardThe Member Solutions Centre Representative I (MSCR I) provides a high standard of financial service to existing and potential members. As the first contact on all incoming telephone calls, chats, and e-mails, the Member Solutions Centre Representative I contributes positively to the achievement of business development objectives responding to inquiries, processing transactions and promoting the full range of credit union products and services.Key Responsibilities and AccountabilitiesCreating positive impressions as the first point of contact for members and potential members contacting Access Credit Union.Build member relationships by resolving member problems/inquiries over the phone, chat, email, and other forms of communication.Maintain thorough knowledge of and adhere to credit union policies and procedures on risk management, confidentiality, security and fraud prevention.Proactively respond, identify and cross-sell products and service using an advice-based approachUtilize open-ended questions and techniques to overcome business objectionsRefer to the appropriate credit union specialist for lending and wealth management inquiriesSet up appointments with staff in the branches to further assist member’s or contact members on behalf of departments within the branch.Set up online banking for personal memberships; reset passwords and troubleshoot; and provide walkthroughs with members.Maintain open communication and cooperation with various Access Credit Union department staff to ensure a friendly and efficient work environment.Process non-registered and registered investment instructions using internal software and completing day-to-day tasksBalance electronic ledger on a daily basis through the banking systemWork collaboratively with other team members to achieve organizational objectivesActively participate in meetings, planning and training initiatives, sharing information and ideas to build organizational achievement and successThis list is not inclusive and other tasks and/or responsibilities may be assigned by your supervisor.Essential QualificationsGrade 12 diploma or equivalentMinimum of 1-year previous experience in customer/member service role, experience within a contact centre or financial service preferredKnowledge of Access Credit Union’s products and servicesDemonstrated desire to serve others in a friendly and professional mannerAbility to identify and willingness to act upon sales and service opportunitiesStrong interpersonal and communication skills, both verbal and writtenAbility to work in fast-paced environment and perform well under pressureAbility to prioritize using sound judgment to make timely and effective decisionsProficient computer skillsAbility to follow standardized policies and proceduresAttention to detail with high degree of accuracyBasic knowledge of risk management within the financial industryBusiness Administration or other post-secondary education would be considered an assetEmployee Sub-TypeRegularStarting Salary$41,505.00Salary Band$41,505.00 - $50,769.00In most situations, candidates will be offered the starting salary for the position. In exceptional circumstances, and at the organization’s discretion, an offer may be made above the stated minimum based on factors such as the candidate’s qualifications, internal equity and external compensation factors. When underfilling a position, the salary offered may be in a lower salary band.If you are interested in this position, apply today!