Member Services Specialist

Kaizen Lab Inc.; Edmonton; Hybrid; CAD 21,000 - 30,000; Full time

Job summary

The Glendale Golf & Country Club is seeking a new or experienced Member Services Specialist to join our team. You will provide outstanding service to Members and guests, manage storage of golf bags, oversee the driving range and power carts, and help maintain a welcoming environment.

This seasonal, full-time hourly role requires morning, evening, weekend and holiday availability. You will keep club areas clean, assist other staff, and contribute to creating lasting memories for our Members.

Qualifications

• Previous customer service experience is an asset.
• Able to perform physical tasks including lifting and moving equipment.
• Strong attention to detail and cleanliness.
• Able to work independently and as part of a team.
• Excellent communication and commitment to outstanding service.
• Flexible to work mornings, evenings, weekends, and holidays.

Responsibilities

• Provide exceptional customer service to Members and guests, ensuring needs are met promptly.
• Manage storage of golf bags, keep them clean and accessible.
• Maintain the cleanliness and appearance of the driving range and tee area.
• Operate and maintain power carts, ensuring they are in good working order and ready for use.
• Keep all areas of the Club clean and organized.
• Remove trash and recycling regularly and follow health and safety regulations.
• Collaborate as a team and assist other staff as required.

Skills

Customer service

Team player

Attention to detail

Physical work

Communication skills

Flexible availability

Job description

JOBTITLE

MemberServices Specialist

Company:TheGlendaleGolf&CountryClub Reports to: Golf Shop Management

JOBSCHEDULE

SeasonalPosition–Full-Time; Hourly

SomeMorning,Evening,Weekend,andHolidayavailabilityrequired.

CLUBMISSIONSTATEMENT

TocreatelastingmemoriesforourMembersandfamiliesthroughexceptionalexperiences.

JOBOUTLINE

We areseeking a new or experienced Member Services Specialist to join our team at TheGlendale Golf & Country Club. The successful candidate will be responsiblefor providing outstandingservicetoourMembersandguestsensuringthattheirexperienceatourClubissecond to none. In addition to managing the storage of golf bags, the drivingrange, and powercarts,thisindividualwillalsoplayakeyroleinmaintainingthecleanlinessoftheClub and working effectively as part of ateam.

RESPONSIBILITIES

• ProvideexceptionalcustomerservicetoallMembersandguests,ensuringthattheir needs are met in atimely and professional manner.
• Managethestorageofgolfbags,ensuretheyarecleaned,storedsecurely,and retrieved promptly for Members andguests of the Club.
• Maintainthecleanlinessandappearanceofthedrivingrange,including-picking and washing the range balls,cleanliness of range tee area and staging of all accessories.
• Operateandmaintainpowercarts,ensuringthattheyareingoodworkingorder, cleaned, staged, and available foruse by Members and guests.
• CleanandmaintainallareasoftheClub,includingstagingarea,drivingrange,cart barn, bag room, and lunchroom.
• Ensurethatallsurfacesarekeptclean,andfreefromdirt,dust,anddebris.
• RemovetrashandrecyclingfromtheClubhouseareasonaregular basis.
• Followallhealthandsafetyregulations,includingusingprotectiveequipmentand following proper cleaning procedures.
• Workeffectivelyaspartofateam,assistingotherstaffmembersas required.

QUALIFICATIONS

• Previousexperienceincustomerserviceisconsideredanasset.
• Abilitytoperformphysicaltasks,suchasoperatingpowercartsandliftingrangeball bins, golf bags, and supplies.
• Strongattentiontodetailandabilitytomaintainahighlevelof cleanliness.
• Abilityto workindependentlyandaspartofa team.
• Excellentcommunicationskillsandacommitmenttoprovidingoutstanding service.
• Flexibilitytoworkearlymornings,evenings,weekends,andholidays,as required.

We offer a competitive salary and benefits package,along with opportunities for growth and development within our organization.

Only selected applicants with becontacted.Selected applicants willbe contacted for interviewsonafirst-comebasis.ThispositionisavailablefromlateApriltotheendofOctober with consideration for futureseasons.