Member Services (Backshop) Manager: Vernon Golf & Country Club

PGA of Ottawa; Vernon; On-site; CAD 30,000 - 33,000; Full time

Benefits offered by this job

PGA of Canada membership dues paid (if

Meal Discount Program

Strong emphasis on work/life balance

Unrestricted playing and practicing

Staff clothing package

Professional development opportunities

Staff parties and social events

Job summary

Vernon Golf & Country Club is seeking a highly motivated Member Services Manager for the upcoming golf season. Lead the Member Services Team, oversee golf cart and bag storage operations, and elevate the guest experience with a focus on presentation and service standards.

You will work with an award-winning team and help drive daily operations, practice facility presentation, and overall member satisfaction in a dynamic club environment.

Qualifications

• Experience in golf operations, hospitality, or customer service.
• Leadership or supervisory experience is a plus.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to lead by example in a fast-paced environment.

Responsibilities

• Deliver exceptional member and guest service from arrival through departure.
• Foster a service culture where members and guests feel valued.
• Oversee bag handling, cleaning, cart prep, and arrival/departure services.
• Coordinate with Golf Professional Team to meet member needs.

Skills

Customer service

Leadership

Organizational skills

Communication

Interpersonal skills

Flexibility

Job description

Member Services (Backshop) Manager: Vernon Golf & Country Club

The City of Vernon is nestled in the North Okanagan, surrounded by mountains, lakes, orchards, and vineyards. Vernon is a vibrant community offering excellent amenities, outstanding golf, world-class skiing, and year-round recreational opportunities for both residents and visitors.

Established in 1913, Vernon Golf & Country Club has deep roots in the community and a proud history of providing exceptional golf experiences. It is an exciting time for the Club, with significant improvements to the clubhouse, golf course, on course f&b, practice areas and overall facilities over the past several years.

The Club currently serves a full membership of 675 members, along with a lengthy membership waitlist, public play, and a variety of corporate and charity golf tournaments. With more than 48,000 rounds played annually, Vernon Golf &Country Club provides a dynamic and fast-paced golf environment.

Our practice facilities include an irons-only driving range, hitting nets, three practice greens, a 100-yard wedge practice area, and TrackMan launch monitor technology, complemented by an offseason TrackMan simulator.

The Club is fortunate to have an experienced and highly respected Golf Professional Team, with members of the team and the golf operation recently recognized with the following PGA of BC awards:

• PGA of BC Executive Professional of the Year
• PGA of BC Class A Professional of the Year
• PGA of BC Teacher of the Year
• PGA of BC Golf Shop of the Year – Interior Region

The successful applicant will have the opportunity to work alongside this award-winning team, gaining valuable experience within a progressive and professionally managed golf operation.

Location Vernon Golf & Country Club Posted 2026-11-10 Deadline 2026-12-31

Job Summary

Vernon Golf & Country Club is currently accepting applications for the position of Member Services Manager for the upcoming golf season and beyond. Over the past several years, the Club has made significant investments in enhancing the member and guest experience, including elevated Golf Shop merchandising and daily presentation standards, along with substantial improvements to our practice facilities.

Responsibilities

Member & Guest Experience

• Deliver exceptional, proactive member and guest service, creating a welcoming and professional experience from arrival through departure.
• Foster a service culture where members and guests feel recognized, appreciated, and valued.
• Oversee golf bag handling, club cleaning, cart preparation, and arrival and departure services, ensuring equipment is properly cleaned and stored.
• Collaborate with the Golf Professional Team to anticipate member needs and deliver a seamless daily experience.

Team Leadership & Development

• Provide hands-on leadership, direction, and support to the Member Services Team.
• Assist with staff scheduling, onboarding, training, and ongoing development.
• Develop structured training procedures and establish clear expectations for service, accountability, and presentation standards.
• Coordinate daily staff assignments to ensure efficient operations during peak periods.
• Monitor performance, provide constructive feedback, and identify opportunities for improvement.
• Foster a positive, professional, and team-oriented work environment while leading by example.

Golf Cart & Bag Storage Operations

• Oversee the daily preparation, cleaning, staging, and storage of the Club’s power cart and pushcart fleets.
• Ensure power carts are exceptionally presented, with clean seats, dashboards, and compartments, and fully stocked sand bottles, towels, tees, pencils, and scorecards ect.
• Maintain push carts in excellent condition, properly staged and equipped with clean towels.
• Oversee an organized bag storage operation, ensuring member equipment is carefully handled, cleaned, securely stored, and professionally staged.
• Regularly inspect cart and equipment condition, addressing maintenance needs and monitoring fuelling, charging, and accessory inventory.
• Ensure all carts and equipment are accounted for, secured, and prepared for the following day.

Practice Facility Presentation &Operations

• Oversee morning setup and end-of-day closing procedures for the driving range, practice greens, short-game areas, and practice bunker.
• Ensure practice equipment, including range balls, ball stations, baskets, flags and accessories, is professionally staged each morning.
• Coordinate end-of-day range ball collection, cleaning, and equipment storage.
• Collaborate with the Practice Facility Attendant, who maintains the overall presentation and service standards throughout the day.

Daily Operations &Facility Standards

• Oversee Member Services opening, closing, and daily operational procedures.
• Maintain exceptional cleanliness, organization, and presentation of cart staging areas, bag storage facilities, Member Services areas, and clubhouse entrances.
• Implement daily checklists and maintain consistent operational standards and accountability.
• Coordinate with the Golf Shop Team to support tee times, tournaments, member events, and special functions.
• Identify opportunities to improve operational efficiency, service quality, and the overall member experience.
• Work closely with the Head Golf Professional and Golf Operations Manager to develop and implement enhanced Member Services procedures and initiatives.

Qualifications

We are looking for an individual who is passionate about customer service, takes pride in their work, and is excited about the opportunity to lead and develop a team.

The ideal candidate will demonstrate:

• Previous experience in golf operations, hospitality, customer service, or a related field.
• Leadership or supervisory experience considered an asset.
• Strong organizational skills and exceptional attention to detail.
• Excellent communication and interpersonal skills.
• A positive attitude and a genuine desire to provide outstanding service.
• The ability to lead by example and motivate a team in a busy, fast-paced environment.
• Strong problem-solving skills and the ability to prioritize competing responsibilities.
• A commitment to maintaining high standards of cleanliness, organization, and presentation.
• Flexibility to work mornings, evenings, weekends, and holidays throughout the golf season.
• An interest in professional development and a long-term career in the golf or hospitality industry.

Compensation

• $22–$24 per hour, based on experience and qualifications.
• Additional teaching revenue opportunities for qualified PGA of Canada Professionals.
• Potential junior instructional revenue through Junior Clinics, Operation 36 programming, and Junior Summer Camps, where applicable.
• Opportunities for individual and group lesson revenue, with flexible scheduling coordinated to support a strong work/life balance, where applicable.

Benefits/Perks

• PGA of Canada membership dues paid (if applicable).
• Meal Discount Program.
• Strong emphasis on work/life balance.
• Unrestricted playing and practicing privileges.
• Potential golf club equipment package.
• Staff clothing package.
• Opportunity to work at a vibrant, multifaceted, premier golf club alongside an experienced and award-winning Golf Operations Team.
• Valuable leadership experience and professional development opportunities.
• Staff parties and social events.

PGA of Canada Specialization Teaching PGA of Canada Specialization Golf Operations Course Website https://vernongolf.com/

Employment Duration Full-Time Seasonal (March to October), with potential part-time winter teaching opportunities for qualified candidates.

Contact Information

Vernon Golf & Country Club
Vernon, British Columbia

We thank all applicants for their interest in joining the Vernon Golf &Country Club team.