Member Services Representative PT - Clearbrook Branch (Abbotsford)

White Spot; Abbotsford; On-site; CAD 30,000 - 60,000; Part time

Job summary

Join a leading company as a Member Service Representative, providing essential financial support and advice. This part-time role requires strong communication skills and a proactive attitude, fostering meaningful connections with members while ensuring their banking experiences are top-notch. Engage in a purpose-driven environment, with opportunities for growth and community involvement.

Benefits

Comprehensive benefits and retirement options.

Opportunities for recognition and community involvement.

Flexible work arrangements with myWork program.

Qualifications

• Strong verbal English skills required for sensitive conversations.
• Ability to identify challenges and propose solutions.
• Must be legally eligible to work in Canada.

Responsibilities

• Educate members on digital banking channels.
• Monitor for counterfeit money or illegal transactions.
• Resolve banking issues proactively.

Skills

Communication

Active Listening

Empathy

Initiative

Problem Solving

Curiosity

Advisory

Adaptability

Motivation

Integrity

Job description

Location(s): Clearbrook Branch

Job Type: Part Time Regular

myWork Program: In-person

Starting Salary Range: $23.13 - $25.18

Background Screening Requirement:

• Enhanced Criminal Record Check (every 5 years)
• Credit Check (every 5 years)
• Identity Verification
• Employment Verification
• References

Job Purpose

As a Member Service Representative at Coast Capital, you will be the friendly face of our branch, balancing advice and service while proactively listening to members and identifying opportunities to deepen relationships. Your role involves providing support and financial advice to help members build a better future. This position is part-time, with a minimum of 15 hours per week, up to 30 hours depending on staffing needs.

Accountabilities

• Be the first friendly face, embodying Coast Capital values: connection, courage, re-imagination.
• Build relationships and deliver outstanding member experiences by meeting initial needs and identifying future opportunities through conversations and advice.
• Educate members on digital banking channels to enhance their experience.
• Contribute to team results through active listening, opportunity spotting, and collaboration.
• Understand how Coast Capital supports financial well-being.
• Create positive experiences by resolving and preventing banking issues proactively.
• Monitor for counterfeit money or illegal transactions as the first line of defense.

Skills & Qualifications

• Communication: Strong verbal English skills for sensitive conversations.
• Active Listening: Ability to identify challenges and work towards solutions.
• Empathy: Respect and understanding for members' situations.
• Initiative: Proactive attitude to identify and complete tasks.
• Problem Solving: Find satisfaction in resolving member issues.
• Curiosity: Eagerness to learn about financial topics.
• Advisory: Comfort in identifying opportunities and referring to specialists.
• Adaptability: Flexibility to handle various situations.
• Motivation: Self-driven and career-oriented.
• Integrity: Follow processes and do the right thing always.
• Legal Eligibility: Must be legally eligible to work in Canada.

Equity, Diversity & Inclusion

We encourage applications from diverse backgrounds and are committed to an inclusive environment. Accommodations are available upon request.

Why join Coast Capital Savings?

• Purpose-driven work that impacts members and communities.
• Focus on inclusion, growth, and internal promotion.
• Flexible work arrangements with myWork program.
• Comprehensive benefits and retirement options.
• Opportunities for recognition and community involvement.