Member Services Representative - Permanent Full-Time - Vanderhoof, BC.

Integris Credit Union; Vanderhoof; Hybrid; CAD 37,000 - 43,000; Full time

Benefits offered by this job

Employer paid pension plan

Generous paid time off options to help

Extended health & dental benefits

Short-term and long-term disability

Vision Care

Job summary

Integris Credit Union in Vanderhoof, BC, is hiring a Member Service Representative 1 for a permanent, full-time role working 35 hours per week from Monday to Friday. The MSR1 will handle deposits, withdrawals, transfers, and daily balancing while delivering high-quality member service.

The successful candidate will have strong communication skills, accuracy in processing transactions, and the ability to resolve inquiries professionally.

Qualifications

• Basic understanding of financial transactions and customer service.
• Ability to clearly and effectively interact with members.
• Efficiently manage transactions and maintain accurate records.
• Proven ability to handle inquiries and resolve issues professionally.
• Accuracy in handling financial transactions and member information.

Responsibilities

• Negotiate basic transactions including deposits, withdrawals, payments, and wire transfers.
• Balance money orders, cheques, bills, and card transactions daily.
• Open simple sub-accounts and update member information.
• Build member relationships and promote services.
• Assist with branch administrative tasks and maintain branch appearance.

Skills

Customer service

Communication

Transaction accuracy

Issue resolution

Record keeping

Job description

Locations

Showing 1 location

Description

The deadline for this position is July 31st, 2026

From Here. All In. For you.

We're a financial services co-operative with expansive reach across North Central BC, Vancouver Island, and the Gulf Islands, and we’ve got an exciting opportunity for you. Integris, a division of Coastal Community Credit, is looking for a Member Service Representative 1 (MSR1) on a permanent, full-time basis in Vanderhoof, B.C.

What’s the role?

Member Service Representatives (MSRs) play a crucial role in delivering exceptional service to our members. They are responsible for making quality referrals, addressing member issues and complaints with professionalism and positivity. We are seeking an outgoing individual with superior communication skills, adept at resolving problems tactfully and exercising sound judgment in various situations.

This full-time position is scheduled for 35 hours per week, with a schedule from Monday to Friday.

Your duties will include:

• Negotiating basic transactions including deposits, withdrawals, payments, cheque orders, foreign currency, and wire transfers.
• Completing daily balancing of money orders, cheques, bills, credit card transactions, and foreign exchange.
• Opening simple sub-accounts, responding to general inquiries, updating member information, and handling basic account maintenance and closures.
• Building member relationships, achieving referral goals, encouraging the use of new products, and providing information on credit union services.
• Assisting with branch administrative tasks, balancing the ATM, and help maintaining branch appearance.

What are we looking for?

Ideally, you are a flexible, collaborative team player with:

• Basic understanding of financial transactions and customer service.
• Ability to clearly and effectively interact with members.
• Efficiently manage transactions and maintain accurate records.
• Proven ability to handle inquiries and resolve issues professionally.
• Accuracy in handling financial transactions and member information.

What do we offer?

Salary Range: $20.17 to $23.43 CAD per hour.

TotalRewards:

• Employer paid pension plan
• Generous paid time off options to foster work-life-family balance
• Extended health & dental benefits
• Short-term and long-term disability insurance
• Vision Care

Who are we?

Integris is a division of Coastal Community Credit Union, together:

• We’re 100% member-owned, with all decisions made locally—right here in BC.
• We’re a growing organization with $5.6 billion in assets under management.
• We offer banking, insurance (including ICBC Autoplan), financial planning, and group benefits to over 110,000 members in North Central BC, Vancouver Island, the Gulf Islands.
• We believe in making meaningful contributions to the communities we call home through grants, education awards, sponsorships, and fundraising.

At Integris, a division of Coastal Community Credit Union, we believe in making life better for our members, our neighbours and the communities we call home. We believe that strong communities are built by people who care – and that’s exactly who we are looking for.

From Here. All In. For You. Is more than just a tagline. It’s our commitment to showing up, lending a hand, building meaningful relationships and creating opportunities that help our communities thrive.

Here’s How We Do It: We put people first. We invest in our communities. We work together to create positive change. Whether we’re helping a family reach their financial goals, supporting a local business, or volunteering at community events, we’re driven by a shared purpose – to make a difference where it matters most.

We’re looking for people who care deeply about their community and believe great service starts with genuine relationships. If you’re passionate about making a difference, building meaningful connections and helping communities thrive, you’ll feel right at home here.

Being a member of Integris means being part of something bigger than yourself. It may feel different than other places you’ve worked – and that’s because here, different is how it’s done.

Preferred Behaviors

• Team Player: Works well as a member of a group
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Financial: Inspired to perform well by monetary reimbursement
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization