Member Services Representative - Part Time

Meridian Credit Union; Vineland; On-site; CAD 25,000 - 30,000; Part time

Job summary

Meridian Credit Union is seeking a part-time Member Experiences Representative to join our branch teams in Vineland, Ontario. You will focus on delivering exceptional member service, presenting Meridian’s products with empathy and accuracy, and supporting daily branch operations.

We value a growth mindset, adaptability, and collaborative communication. You will work with a team to ensure a seamless, welcoming experience for members while upholding Meridian's standards of service.

Qualifications

• Passion for Member Experience and customer service.
• Adaptable, collaborative and receptive to feedback.
• Strong communication and empathy in interactions.

Responsibilities

• Attend to Members with excellence, patience and empathy.
• Position Meridian’s products and services to add value to Members’ financial wellbeing.
• Support branch operations and collaborative teamwork to ensure a welcoming experience.

Job description

Why Meridian?

At Meridian, our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.

Why Meridian?

At Meridian, our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.

Find our story here: About Meridian

Our Retail Banking Practice:

Our vision is to be recognized as the financial institution that has the most local impact, supported by a purposeful value proposition to our Members.

We have a passion for ensuring we maintain our tradition of exceeding Member expectations and helping them achieve their best lives. We deliver advice-based banking while providing tools that reduce complexity, offering the right information, and motivating our Members to reach their overall financial goals.

Our Retail teams work alongside our partners in Wealth, Small Business, and Mobile Mortgage Specialists to support our Members' holistic financial growth.

As a Member Services Representative (Part-Time):

As our Member Experiences Representative, you will be joining a team of highly engaged financial service professionals who are dedicated to providing an exceptional Member Experience. In this role we will rely on you to attend to our Members with excellence, patience and empathy. While positioning Meridian’s products and services to add value to our Members financial wellbeing.

With your growth mindset you are adaptive, resilient, resourceful and creative. Seeking and receptive to feedback to continuously improve and learning from successes and mistakes. As part of our collaborative team, you are highly engaged and communicate thoughts and ideas in a respectful environment. We value diversity of thoughts and promote inclusion. As you take initiative and accountability you are joining a team that provides autonomy to get things done and will be accountable for a variety of support functions within the branch.

Must have a passion for Member Experience, ensuring that Meridian maintains its tradition of exceeding Member expectations and “Bringing the Member Experience to life”.

The Member Experience Representative will work alongside and