Member Services Representative

Planet Fitness; Southwestern Ontario; On-site; CAD 30,000 - 40,000; Full time

Job summary

A prominent fitness company in Southwestern Ontario is looking for a high-energy Member Services Representative. You will be responsible for creating a positive member experience by providing exceptional customer service to members and guests. Ideal candidates should have a passion for fitness, an upbeat attitude, and excellent customer service skills. Join a team that values inspiration and motivation within the Judgement Free Zone.

Benefits

Complimentary Back Card Membership

Company Facilitated Training

Rewards and Recognition Programs

Qualifications

• Must be 18 years of age or older.
• Punctuality and reliability is a must.
• Ability to interact positively with members and co-workers.

Responsibilities

• Greet members, providing exceptional customer service.
• Handle front desk activities, including phone calls.
• Respond to member questions and concerns timely.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Upbeat and positive attitude

Exceptional customer service skills

Strong listening and problem-solving

Job description

At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and our employees to reach their full potential.

We are currently looking for a high energy individual with a passion for helping others and a drive to succeed to join our team! The Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Why Planet Fitness?

Each of our employees receive:

• Complimentary Back Card Membership
• Company Facilitated Training
• Rewards and Recognition Programs

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.

Facilitate needed updates to member’s accounts.

Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Must be able to frequently bend, reach, and kneel in order to complete cleaning tasks throughout the club.
• Will occasionally encounter toxic chemicals during shift.

JOIN THE CLUB

Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers. We continuously seek top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations, there’s opportunity to grow on our Planet and we are always looking for talented individuals to join our team.

Our member mission says it best: our product is a tool to help members feel inspired and motivated. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, and stay for the feeling that you’re making a difference on our Planet.

EARN RAVE REVIEWS

Our customer service philosophy is to exceed member expectations and make them our Raving Fans. We want members to be raving fans of the team members who impact their lives each day at Planet Fitness.

CHECK OUT SOME OF OUR GOLDEN THUMB AWARD WINNERS, NOMINATED BY A MEMBER IN THEIR CLUB:

Give it up for Brett, a Certified Trainer in Hampton Township, PA. He is an inspiration to never give up and continues to work toward his goals and help members achieve theirs.

Note: This posting is provided for informational purposes and reflects current job descriptions at Planet Fitness locations.