Member Services Rep

CrunchFitnessCanada; Guelph; On-site; CAD 35,000 - 45,000; Full time

Job summary

A fitness company in Ontario is seeking a Member Services Representative to create a welcoming atmosphere and enhance customer experience. Candidates should have customer service experience, effective communication skills, and a commitment to the company's core values. This role emphasizes teamwork, integrity, and an enthusiastic approach to fitness. Join us in inspiring others to achieve their fitness goals.

Benefits

Bonus based on performance

Company parties

Employee discounts

Opportunity for advancement

Training & development

Qualifications

• Minimum of 1 year of experience in a service-oriented position.
• CPR / AED certification required (can be obtained within 30 days of hire).

Responsibilities

• Proactively attract new business through various lead generation strategies.
• Exceed personal sales goals using effective strategies.
• Provide excellent customer service while managing members' accounts.
• Greet all members and guests with enthusiasm.
• Maintain a clean facility and address member requests.

Skills

Effective communication skills

Strong customer service orientation

Job description

Job Description

Benefits :

• Bonus based on performance
• Company parties
• Employee discounts
• Opportunity for advancement
• Training & development

HERE WE GROW AGAIN!

Come join us and become part of the greatest growth story in the fitness industry.

Crunch is a gym that believes in making serious fitness fun by fusing fitness and entertainment while pioneering a philosophy of No Limits. We are looking for energetic, enthusiastic individuals passionate about health and fitness to join our team. Working at Crunch is more than a job; it’s an opportunity to inspire others to reach their fitness goals. Our No Limit philosophy attracts a diverse and welcoming group of professionals, making Crunch an exceptional company to work for.

Position Overview :

Join our dynamic team as a Member Services Representative and help create a warm, inviting atmosphere that enriches the lives of our members and community. If you are passionate about fitness, committed to delivering exceptional customer service, and driven by a shared purpose, we want you on board.

Responsibilities :

1. Proactively attract new business through member referrals, corporate lead generation, territory outreach, and telephone inquiries, ensuring consistent follow-up on sales leads.
2. Exceed personal sales goals by leveraging effective sales techniques and strategies.
3. Demonstrate unwavering integrity and adherence to company core values in all interactions.
4. Provide excellent customer service while managing members' accounts and booking Crunch One Kick Offs.
5. Foster a welcoming environment for co-workers, members, and guests at all times.
6. Demonstrate enthusiasm, passion, friendliness, and ambition in all interactions.
7. Handle phone calls courteously and professionally, making outbound calls for trial passes and other leads.
8. Maintain a clean facility and promptly address member requests and issues.
9. Greet all members and guests with a smile and enthusiasm, ensuring consistent engagement.
10. Effectively communicate special events, club services, programs, and schedules to members and guests.
11. Serve as an expert on all aspects of club facilities, services, and operational hours.

Required Skills & Experience :

1. Minimum of 1 year of experience in a service-oriented position, preferably in a similar industry.
2. Effective communication skills, both written and verbal.
3. Strong customer service orientation with a commitment to exceeding expectations.
4. CPR / AED certification required (can be obtained within 30 days of hire).

Physical Requirements :

1. Ability to lift or move up to 50 lbs.
2. Prolonged standing and walking required for daily duties.

Our Core Values

• Communication is Key - Clarity and transparency in our processes and expectations
• Leaders Grow Leaders - We empower, develop, and support each other through shared commitment
• All In, All The Time - We give 100% without hesitation
• Challenge Transforms Growth - We embrace challenges as opportunities to learn and grow
• Teamwork and Community - Our team plays a vital role in our success and contributes to the community

Are you ready to be part of a team that values excellence and supports personal and professional growth? Apply now to start a rewarding career with us!