Member Services & Operations Coordinator – 13 Month Contract

WaterPower Canada | Hydroélectricité Canada; Ottawa; Hybrid; CAD 55,000 - 68,000; Full time

Job summary

WaterPower Canada is seeking a proactive Member Services & Operations Coordinator for a 13-month contract. This role involves managing member engagement, overseeing accounting tasks, and providing administrative support to ensure operational excellence. Join a dedicated team advancing clean hydro energy in Canada while enjoying a collaborative work environment and competitive benefits.

Benefits

Competitive salary and comprehensive benefits package

Opportunities for professional development and career advancement

Collaborative and dynamic work environment

Flexible work hours and remote work options

Access to industry events, conferences, and continued learning programs

Qualifications

• 3-5 years of experience in operations, administration, finance, or membership management.
• Bilingual (English / French) is an asset.

Responsibilities

• Oversee day-to-day accounting operations and liaise with accounting service provider.
• Engage members to gather feedback and improve satisfaction.
• Provide executive assistant support to the President & CEO.

Skills

Organizational skills

Communication

Event coordination

Vendor management

Tools

QuickBooks

Dext

Job description

Job Title : Member Services & Operations Coordinator (13 Month Contract); August 2025 – September 2026

Reports to : President & CEO

Salary Range : $55,000 - $68,000 depending on experience

Position Summary :

WaterPower Canada is seeking a highly organized and proactive Member Services Coordinator to support our dynamic team in driving operational excellence, managing member engagement, and ensuring seamless internal processes. This role spans financial management, vendor coordination, event support, administrative assistance, and communication initiatives. The successful candidate will play a central role in strengthening our internal operations and growing the impact of our membership program.

Key Responsibilities :

• Oversee day-to-day accounting operations and liase with accounting service provider
• Track company expenses and ensure alignment with the approved budget using Dext and QuickBooks.
• Administer and reconcile all corporate credit card accounts.
• Process and approve vendor invoices, ensuring timely payments.
• Ensure compliance with financial regulations and audit readiness.
• Prepare annual membership invoices & invoices for conferences and events.

Membership Program Development

• Engage members to gather feedback and improve satisfaction.
• Recruit new members and implement retention strategies.
• Maintain accurate membership records and manage dues collection.
• Organize and maintain all member files and data.

Operations & Administrative Oversight

• Provide executive assistant support to the President & CEO, including travel booking, expense tracking, and calendar management.
• Coordinate board meetings and events (agendas, board books, catering, AV setup).
• Liaise with vendors and ensure smooth event execution.

Qualifications :

• 3-5 years of experience in operations, administration, finance, or membership management.
• Proficiency in QuickBooks and expense management tools (e.g., Dext).
• Strong organizational and multitasking skills.
• Excellent written and verbal communication abilities.
• Experience with event coordination and vendor management.
• Ability to work independently and collaboratively in a fast-paced environment.
• Bilingual (English / French) is an asset.

PERKS AND BENEFITS :

• Competitive salary and comprehensive benefits package
• Opportunities for professional development and career advancement
• Collaborative and dynamic work environment
• Flexible work hours and remote work options
• Access to industry events, conferences, and continued learning programs

Why Join Us?

At WaterPower Canada, you’ll be part of a small but impactful team committed to advancing clean hydro energy in Canada. This role offers the opportunity to engage with members across the sector, contribute to national policy discussions, and shape how we operate as an organization.

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