Member Services Officer, ASPA

University of Saskatchewan; Saskatoon; On-site; CAD 69,000 - 108,000; Full time

Job summary

The University of Saskatchewan seeks a Member Services Officer to provide comprehensive labour relations support to ASPA members. This role involves advising on individual and collective labour issues, preparing grievances, and educating members about their rights under the collective agreement. The successful candidate will have a degree in labour relations and at least five years of related experience.

Qualifications

• Minimum of five years experience in labour relations support.
• Experience in grievance/arbitration hearings and advocating for union member rights.
• Knowledge of post-secondary education labour environment preferred.

Responsibilities

• Provide advisory support for ASPA members regarding collective agreement issues.
• Prepare grievances and liaise with legal counsel on related matters.
• Educate members about their rights under the collective agreement.

Skills

Interpersonal skills

Communication skills

Problem-solving skills

Organizational skills

Technical knowledge of labour relations legislation

Education

Post-secondary degree in labour relations or related field

Tools

Microsoft Office 365

Zoom

Job description

Member Services Officer, ASPA

Primary Purpose: To provide comprehensive advisory and advocacy labour relations support to ASPA members for both individual and collective issues that arise related to the administration of the ASPA collective agreement. The Member Services Officer will also provide advice to the President, Vice Presidents, and the ASPA Executive on labour relations issues.

Nature of Work: Reporting to the President, this position works with ASPA members on a daily basis to assist them with issues that arise related to the collective agreement and related labour legislation. Work is done independently in a fast - paced environment, subject to multiple, conflicting deadlines and priorities with frequent interruptions. Discretion and judgment must be used to set priorities and meet deadlines and to determine appropriate action for complex issues and decisions. Professional working relationships must be established and maintained with a diverse group including the ASPA executive and other ASPA staff, ASPA members, university staff, other union leaders and staff, and various other stakeholders. Compliance with privacy protocols is essential as this position is privy to sensitive, complex, and highly confidential information.

Typical Duties:

• Effectively represents ASPA’s members’ interests to the university.
• Responds to members inquiries in a timely fashion in-person or virtually, by telephone, and/or by e-mail.
• Educates and informs members of their rights under the ASPA collective agreement and related legislation as well as University policy as it affects the member.
• Prepare grievances when appropriate from start to finish (investigate, research and document) in consultation with the presidents.
• Liaise with ASPA legal counsel on grievance, arbitration, LRB, etc. matters as necessary.
• Consult with the President, Vice Presidents, and Executive on issues related to the efficient running of ASPA such as;
• Identify opportunities to collaborate with other unions, both on campus and off
• Identify labour relations issues and trends
• Member issues
• Provide technical, research, and advisory support for collective bargaining
• Develop written policy and practices related to labour relations and implementation after approval by the Executive.
• Represent ASPA’s interests in dealing with the employer alongside the President, Vice President, and Executive
• Develop and deliver ongoing information sessions and educational workshops (in-person and virtually) that provide members with pertinent information about ASPA, their rights and benefits under the collective agreement and other pertinent labour legislation, and opportunities to be involved with ASPA.
• Provide required support for ASPA Standing committees as needed.
• Provide weekly and monthly reports as requested to the President and Executive.
• Maintain accessible files of member issues and actions taken so that the President and Executive are kept informed.
• Provide back-up for the administrative assistant position.
• Other duties as assigned.

Qualifications

Education: A recognized post-secondary degree in labour relations or related field is preferred. A combination of education and experience may be considered. CHIRP would be an asset.

Experience: A minimum of five years’ experience providing labour relations support in a unionized environment and within a fast-paced office environment in a diverse and inclusive environment. Experience working with union member issues, investigating and leading grievance/arbitration hearings, and advocating for union member rights is preferrable. Knowledge of the post-secondary education labour environment would be considered an asset.

Skills: Demonstrated understanding of labour relation legislation ( SEA, WCB, LA FOIP, PIPEDA, HIPA, etc.) and how to interpret collective agreements; demonstrated ability to manage and prioritize multiple tasks and maintain attention to detail and accuracy; effectively work both independently and as part of a team; demonstrated effective interpersonal, communication and organizational skills both written and oral; demonstrated ability to function in a high volume setting with numerous and conflicting deadlines; ability to handle interactions with tact, discretion, confidentially and cultural sensitivity; self-motivated and creative, with the ability to exercise initiative when required; highly motivated and self- directed; excellent problem solving analysis and problem solving skills; and a general knowledge of basic office procedures. Strong computer skills and proficiency with Microsoft Office 365, and all of its applications, (specifically Sharepoint , Outlook, Word, Teams, Excel, and PowerPoint), Zoom and other virtual platforms, and some knowledge or skills in web design and social media content design. Confidence in ability to learn and use new technology is essential. Ability to recognize and recommend change in policies and procedures which result in the improved delivery of administrative services.

This position is not within the scope of any union but salary and benefits follow the ASPA Collective Agreement for the ASPA equivalent position.

For information, please contact Adi Manek , ASPA President at aditya@ aspasask.ca

Department: ASPA
Status: Permanent
Employment Group: Non-union
Full Time Equivalent (FTE): 1.0
Salary: The salary range, based on 1.0 FTE, is $69,035.00 - 107,868.00 per annum. The starting salary will be commensurate with education and experience.
Posted Date: 5/28/2025
Closing Date: 6/11/2025 at 6:00 pm CST
Number of Openings: 1
Work Location: On Campus

The University is committed to employment equity, diversity, and inclusion, and are proud to support career opportunities for Indigenous peoples to reflect the community we serve. We are dedicated to recruiting individuals who will enrich our work and learning environments. All qualified candidates are encouraged to apply; however, in accordance with Canadian immigration requirements, Canadian citizens and permanent residents will be given priority. We are committed to providing accommodations to those with a disability or medical necessity. If you require an accommodation to participate in the recruitment process, please notify us and we will work together on the accommodation request. We continue to grow our partnerships with Indigenous communities across the province, nationally, and internationally and value the unique perspective that Indigenous employees provide to strengthen these relationships. Verification of Indigenous Membership/Citizenship at the University of Saskatchewan is led and determined by the deybwewin | taapwaywin | tapwewin: Indigenous Truth policy and Standing Committee in accordance with the processes developed to enact the policy. Successful candidates that assert Indigenous membership/citizenship will be asked to complete the verification process of Indigenous membership/citizenship with documentation. The University of Saskatchewan’s main campus is situated on Treaty 6 Territory and the Homeland of the Métis. We pay our respects to the First Nations and Métis ancestors of this place and reaffirm our relationship with one another. Together, we are uplifting Indigenization to a place of prominence at the University of Saskatchewan.