Member Services Coordinator (I / O)

Sheridan College; Mississauga; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

A leading educational institution in Peel Region, Mississauga is seeking a Member Services Coordinator. In this role, you will provide exemplary front desk customer service, manage data analytics for member retention, and support event coordination. The ideal candidate has over 2 years of experience in customer service and strong organizational skills. This position is hybrid, requiring at least 3 days on-site, with competitive hourly pay ranging from $28.78 to $33.37.

Qualifications

• At least 2 years of front desk and customer service experience.
• Experience with providing services, processing sign-ups, offering tours (asset).
• Demonstrated computer skills.

Responsibilities

• Maintain and analyze large datasets, creating reports and presentations.
• Serve as the first point of contact for prospective and current customers.
• Support booking requests and manage invoice systems.

Skills

Excellent oral and written communication skills

Organization and attention to detail

Interpersonal skills

Education

3-year diploma/degree in Hospitality, Office Administration, Business Administration, Project Management, or Retail Management

Tools

Microsoft Suite

Job description

Preference will be given to qualified employees as defined in the Full-Time Support Staff Collective Agreement. Should a suitable candidate not be found, external candidates will be considered.

Reporting to the Manager EDGE Operations, the Member Services Coordinator is the point of contact for all co-working members and Sheridan students. Responsibilities include providing day-to-day front desk customer service, lead management, member retention, communications, event coordination and execution, space operations, and general administrative support. The incumbent is responsible for delivering excellent customer service in person, on the phone, and via email, while upholding the customer service charter. They also maintain and analyze large data sets, create reports and presentations with recommendations to support lead generation, member retention, membership cycles, occupancy rates, and member experience. Additionally, they manage the platform used for booking space, identifying and implementing automations to enhance the member experience.

What You'll Be Doing

• Maintaining and analyzing large datasets, creating reports and presentations to support various operational metrics.
• Submitting monthly reconciliations.
• Serving as the first point of contact in a multi-channel environment, supporting prospective and current customers, students, and the public, supporting the Sheridan customer service model and establishing positive relationships.
• Guiding and advising prospects and current customers on inquiries via phone, in person, and email, providing accurate information on EDGE supports and services. Collecting and distributing mail.
• Supporting booking requests, equipment requests, restocking and purchasing office supplies, troubleshooting IT issues, referring clients to advisors, placing catering orders, notifying facilities of issues, and maintaining records.
• Responding to queries to determine assistance required, providing explanations, and ensuring first contact resolution.
• Supporting sales activities such as emailing and calling leads, upgrading accounts, and renewing contracts.
• Informing and answering questions about promotions and sale terms, and providing orientation support.
• Using software tools (e.g., Optix) to communicate announcements or messages to EDGE members about upcoming events, space notices, disruptions, and closures.
• Processing credit/debit payments, supporting financial reconciliation, and managing the invoice system for visitors.
• Maintaining co-working spaces and amenities, supporting event setup and teardown, creating signage, and monitoring swag inventory.
• Coordinating AV, facilities, and catering needs for events.
• Performing other duties as required.

About You

You have excellent oral and written communication skills.

You enjoy balancing many tasks, prioritizing projects, and maintaining organization and attention to detail.

You work well independently and in a team within a fast-paced environment.

You leverage interpersonal skills to build relationships and deliver excellent customer service.

The successful candidate(s) will also meet the following:

• 3-year diploma/degree plus professional certification or equivalent in Hospitality, Office Administration, Business Administration, Project Management, or Retail Management.
• At least 2 years of front desk and customer service experience, acting as the first point of contact for visitors and customers (education and experience considered as equivalents).
• Experience with providing services, processing sign-ups, offering tours, and supporting daily operations (asset).
• Demonstrated computer skills, especially with Microsoft Suite.

Who We Are

Sheridan is committed to fostering equity, diversity, and inclusivity, aligning with the Sheridan 2027: Forging the Future strategic plan. We value diversity as a strength and are dedicated to creating an equitable community across our campuses.

For more information, visit: Why Work at Sheridan

Other Details

• Faculty / Department: Academic & Industry Integrations - Continuing & Professional Studies
• Campus Location: Hazel McCallion Campus (may include activities at other campuses)
• Work Categorization: Hybrid (at least 3 days/week on-site)
• Employee Group: Support Staff Initiatives & Opportunities
• Reference: J0525-1165
• Payband: E
• Hourly Range: $28.78 - $33.37
• Hours: 8:30 AM - 4:30 PM
• Hours/Week: 35

Application Deadline: June 18, 2025

Application Details: This is a temporary position that may continue until September 30, 2027.

Sheridan acknowledges its traditional territory and is committed to reconciliation and embracing diversity. We encourage applications from all qualified candidates, especially those from historically marginalized communities.

For accommodation requests during application or employment, please contact Human Resources.

Applicants may need to provide educational credentials and Canadian equivalency assessments upon hire.

Required Experience:

Key Skills: Commercial Property Paralegal, JAVA / J2EE, Building Construction, Javase, Administrative Services

Employment Type: Unclear

Experience: Years

Vacancy: 1

Salary Range: $28 - $33 per hour