Member Services Coordinator (I/O)

Njoyn; Mississauga; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

Njoyn is seeking a Member Services Coordinator to provide exceptional customer service and support operations at the Sheridan College Hazel McCallion Campus. The role involves data management, event coordination, and first-contact communication with members and students. Ideal candidates will have a diploma/degree alongside substantial front desk experience, complemented by strong organizational and communication skills.

Qualifications

• 2+ years of front desk and customer service experience.
• Excellent oral and written communication skills.
• Ability to manage multiple tasks and prioritize.

Responsibilities

• First point of contact for customers, students, and the public.
• Maintains and analyzes large amounts of data.
• Coordinates events and assists with operational tasks.

Skills

Customer Service

Data Management

Communication

Event Coordination

Education

3-year diploma / degree in Hospitality, Office Administration, Business Administration, Project Management, or Retail Management

Tools

Microsoft Suite

Optix

Job description

Preference will be given to qualified employees, as defined in the Full-Time Support Staff Collective Agreement. Should a suitable candidate not be found, external candidates will be considered.

Reporting to the Manager, EDGE Operations, the Member Services Coordinator is the point of contact for all co-working members and Sheridan students, including providing day-to-day front desk customer service, lead management, member retention, communications, event coordination and execution, space operations, and general administrative support. The incumbent is responsible for providing excellent customer service in person, on the phone and email and upholding the customer service charter. The incumbent maintains and analyzes large amounts of data, creates reports and presentations outlining their recommendations to support lead generation, member retention, membership cycles, occupancy rates, and membership experience. The incumbent maintains the platform members use to book space, identifying and implementing automations to enhance the member experience.

What You’ll be Doing

• Maintains, analyzes large amounts of data, creates reports and presentations outlining their recommendations to support lead generation, member retention, membership cycles, occupancy rates, and membership experience.
• Maintaining and submitting monthly reconciliations.
• Provides the first point of contact in a multi channel environment supporting prospective and existing customers, students and the general public that supports the customer service model for Sheridan and establishes a positive customer relationship.
• Guides and advises prospects and current customers on inquiries via phone, in person and by email and provides accurate information on Edge supports and services. Additionally, the incumbent collects and distributes mail;
• Supports requests for bookings or equipment requests; restock office supplies, purchase office supplies and support troubleshooting equipment/IT issues; refer clients to advisors; place catering orders; notify facilities of any issues and general record keeping.
• Responds to queries to determine the type of assistance required, elicits further information and provides explanations and clarification providing customer service for first contact resolution.
• Sales support through emailing and calling leads, upgrading accounts, signing up and renewing contracts
• Informing and answering questions about promotions and terms of sale and provides orientation support.
• Uses software tools (ie. Optix) to communicate announcements or messages to EDGE members (customers) about upcoming events, space notices/disruptions, and vacation/holiday closures.
• Processes credit/debit payments using a point-of-sale system, support financial reconciliation processes, and invoice system for visitors.
• Maintains co-working spaces and amenities for tidiness, hygiene, and smooth operations; help with event set up (e.g. requesting chairs, setting up projector); create and update signage and monitor swag inventory.
• Coordinates AV (audio/video), Facilities, and catering needs for in-hub or on-campus events.
• Event set-up and event tear-down tasks (e.g. posting signage, updating white board, liaison for catering).
• Performing other duties as required.

About You

You have excellent oral and written communication skills.

You enjoy balancing many different tasks and can prioritize multiple projects while staying organized and maintaining a high level of attention to detail.

You enjoy working independently and as part of a team in a fast-paced environment.

You use your interpersonal skills to build working relationships and provide excellent customer service.

The successful candidate(s) will also meet the following:

• 3-year diploma / degree plus professional certification or equivalent in Hospitality; office administration; business administration, project management, or retail management.
• A minimum of 2 years Front desk and customer service experience, acting independently as the first point of contact for visitors and existing customers/members (a combination of education and experience as equivalencies to be considered).
• Familiar with providing services and processing new sign-ups, offering tours, and supporting day-to-day operations (asset).
• Demonstrated computer skills and experience with Microsoft Suite.

Who We Are:

Every member of the Sheridan community is passionate about the transformational role we play in people’s lives. Our strategic plan, Sheridan 2027: Forging the Future (https://www.sheridancollege.ca/sheridan2027), charts a path towards a new ground-breaking model of higher education that reshapes post-secondary education and better prepares students for the future. We are committed to demonstrably advancing equity, diversity and inclusivity. Diversity is our strength and fuels our commitment to excellence. Across our campuses, we’re making meaningful strides towards developing an equitable and inclusive community.

For more information, visit: Why Work at Sheridan

Other Details
Faculty/Department: Academic & Industry Integrations - Continuing & Professional Studies
Campus Location: Hazel McCallion Campus (may be assigned activities at any Sheridan campus)
Work Categorization: Hybrid Position | At least 3 days/week on site
Employee Group: Support Staff – Initiatives & Opportunities
Reference: J0525-1165
Payband: E
Hourly Range: $28.78 – $33.37
Hours: 8:30 – 4:30
Hours/Week: 35
Application Deadline:June 18, 2025
Application Details: This is a temporary position that may continue up to September 30, 2027

Sheridan is deeply committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Mississaugas of the Credit First Nations, Anishinaabe Nation, Huron-Wendat and the Haudenosaunee Confederacy. Sheridan is situated on these lands, and it is our collective responsibility to honour and respect those who have gone before us, those who are here, and those who have yet to come. We are grateful for the opportunity to be working on this land.

Sheridan values the diverse and intersectional identities of its students, faculty, and staff. Sheridan regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. Sheridan seeks applicants who embrace our values of equity, anti-racism, and inclusion. As such, we encourage applications from qualified candidates who have been historically disadvantaged and marginalized, including those who identify as First Nations, Métis and/or Inuit/Inuk, Black, members of racialized communities, persons with disabilities, women and/or 2SLGBTQ+.

Sheridan is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources.

You may be asked to provide copies of your educational credentials at the time of interview. Upon hire, we require official confirmation of educational credentials and Canadian equivalency assessments, if applicable.