Member Services Associate / Relief Night Supervisor

Granite Club; Vaughan; On-site; CAD 40,000 - 60,000; Full time

Job summary

A premier private club in Vaughan is seeking a full-time Member Services Associate / Relief Night Supervisor. This role ensures a high-quality Member experience by maintaining safety and security, acting as a first responder, and assisting with inquiries. Ideal candidates will have a background in hospitality, strong communication skills, and relevant certifications. Competitive salary and extensive benefits offered.

Benefits

Discounted memberships at GoodLife Fitness

Preferred rates on insurance

Healthy meals at the cafeteria

Complimentary indoor parking

Qualifications

• Must understand, speak, read, and write English fluently.
• Previous shift leadership experience is an asset.
• First Aid, CPR, and Defibrillator certifications are assets.

Responsibilities

• Ensure Members are aware of and follow Club policies.
• Perform switchboard operations and manage phone calls.
• Act as security and challenge unfamiliar persons.

Skills

Courtesy and Pleasant Attitude

Technical Abilities

Basic Computer Skills

Education

Degree or diploma in Hospitality or related field

Tools

Switchboard equipment

Security equipment

Job description

Overview

The Granite Club is looking for a personable and professional full time Member Services Associate / Relief Night Supervisor to join our team. The dual role of Member Services Associate and Relief Night Supervisor will be responsible for the overall Member experience at the Granite Club including ensuring safety and security of Members, act as first responders in an emergency situation, and assist with any Member inquiries.

What’s in it For You?

• Collaborative & Engaging Work Environment: Join a culture that values innovation, teamwork, and continuous improvement.
• Exclusive Perks: Enjoy discounted memberships at GoodLife Fitness, as well as preferred rates on auto and home insurance.
• Vibrant Employee Events: Participate in a variety of inclusive and exciting events that celebrate our culture.
• On-Site Culinary Experience: Access to healthy, delicious meals daily at our Employee Cafeteria.
• Convenient Indoor Parking: Complimentary indoor parking to make your commute easier.

Primary Responsibilities

• Ensure that Members are aware of and in accordance with Club policies and house rules. It is the Associates' responsibility to communicate and enforce these policies and house rules.
• Knowledge of switchboard operation. Receiving and forwarding phone calls, making long distance calls for Members, calling taxis, etc.
• Unlock and lock doors as per the Club's timetable.
• Receive, log and deliver internal Club mail and packages.
• Assist Members with wheelchairs when necessary.
• Give out information on events, house rules, policies and directions.
• Act as security for the entire premises. Challenge unfamiliar persons entering the building.
• Ensure the safety of the children of the Club in situations when they are separated from their parents.
• Act as a first responder to medical and building security issues.
• Direct visitors or guests to the appropriate areas.
• Report any deficiencies to the Membership Services Operations Manager or the Member Services Duty Manager and complete work orders in the Angus reporting system for follow up.
• Coordinate after hour deliveries by calling appropriate department for early or late deliveries and open/lock the receiving door.
• Know and follow Club's emergency procedures.
• Complete nightly patrols and check the entire building – from the boiler room to 3B.
• Log all Lost and Found items and place them in the Lost and Found storage.

Required Qualifications

• Degree or diploma in Hospitality or a related field if an asset
• Previous shift leadership experience in the hospitality sector is an asset
• Must be courteous and pleasant in attitude.
• First Aid, CPR and Defibrillator certifications are an asset.
• Must be able to understand, speak, read and write English fluently and legibly.
• Must possess technical abilities necessary to operate switchboard equipment, computers, security equipment etc.
• Must be capable of handling and balancing money.
• Must have basic computer skills.

Work Schedule

• Must be available to work weekends, weekdays and / or holidays, AM and PM

About The Granite Club

The Granite philosophy of uncompromising quality is showcased in its state-of-the-art athletic facilities, world-class events and programs for all ages, delectable dining experiences and personalized services, each tailored to suit the varied needs and desires of its diverse and sophisticated Membership.

The Granite Club is Canada's premier private Members' family, athletic, recreation and social club. Located in north Toronto, we offer our 12,000 Members the highest standard of facilities, programs and services.

We strive to recruit enthusiastic, dedicated individuals with a passion for providing exceptional service. We'll reward all your hard work with a competitive salary and extensive benefits.

We thank all applicants for their interest; however only those selected for an interview will be contacted.

As part of Granite Club policy, a condition of employment is to perform a criminal background check and a vulnerable sector search demonstrating a satisfactory criminal record prior to commencing employment.

The Granite Club is committed to providing fair and accessible employment practices. If selected for an interview, we will be happy to work with you to ensure your interview is accessible and accommodation is provided based on the information you provide to the Granite Club Recruiter.

We thank you in advance for your interest in our opportunity