Member Services Associate - Corporate Office

ClubLink Corporation; Ontario; On-site; CAD 40,000 - 55,000; Full time

Job summary

ClubLink is seeking a Member Services Associate at their Corporate Office in Ontario. This entry-level role involves assisting members and guests with inquiries and ensuring excellent customer service standards. Candidates should possess strong communication skills, customer service experience, and ideally be bilingual in French and English.

Qualifications

• Excellent communication skills and problem-solving abilities.
• Knowledge of accounting principles preferred.
• Detail-oriented with strong organizational skills.

Responsibilities

• Provide first point of contact for member inquiries and bookings.
• Investigate and solve service/product related issues.
• Assist with accounts receivable and member account adjustments.

Skills

Team Player

Strong background in customer service

Strong oral and written communication skills

Analytical and problem solving skills

Bilingual in French and English

Tools

Word

Excel

Outlook

Adobe Pro

Job description

Member Services Associate - Corporate Office

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Member Services Associate - Corporate Office

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ClubLink is Hiring!

You pride yourself on your professionalism working with the Members/Guests and internal departments within the organization. The Member Services department provides a variety of customer services to all ClubLink Members and Guests through application of knowledge of our organization and its services. Associates assist Members and Guests with all inquiries and concerns and ensure the standard for customer service is maintained. Excellent communication skills, a positive attitude, problem solving and the ability to multitask at high levels are essential assets.

ClubLink is Hiring!

You pride yourself on your professionalism working with the Members/Guests and internal departments within the organization. The Member Services department provides a variety of customer services to all ClubLink Members and Guests through application of knowledge of our organization and its services. Associates assist Members and Guests with all inquiries and concerns and ensure the standard for customer service is maintained. Excellent communication skills, a positive attitude, problem solving and the ability to multitask at high levels are essential assets.

Responsibilities

• Working in a call centre environment, serve as first point of contact for all ClubLink Member inquiries and tee times bookings
• Investigate inquiries and concerns about service/product/accounts and solve issues that can be readily resolved
• Track all Member issues and follow up to ensure satisfaction and resolution
• Responsible for the all aspects of accounts receivable and membership inquiries
• Monthly reporting of delinquent accounts and sending appropriate correspondence to Members as necessary
• Post adjustments to Member accounts
• Assist in month end accounts receivable procedures.
• Update any Member information such as address, contact information etc.
• Provide superior customer service and work quality while demonstrating excellent attention to detail, flexibility, and innovation in resolving problems.
  
  

Qualifications

• Team Player
• Knowledge of accounting principles
• Strong background in customer service
• Strong oral and written communication skills
• Strong organization, detail oriented, analytical and problem solving skills
• Working knowledge of Word, Excel, Outlook, and Adobe Pro
• General Knowledge of golf
• Bilingual in both official languages, French and English, a definite asset
  
  

ClubLink is an equal opportunity employer committed to providing an inclusive workplace. Please contact [e-mail] if a workplace accommodation is needed throughout the selection process. Thank you for your interest in ClubLink.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality and Travel Arrangements

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