Member Service Specialist Career Opportunities- Full-Time / Part-Time

Prospera Credit Union; Surrey; On-site; CAD 40,000 - 50,000; Full time

Job summary

A community-focused financial institution in Surrey seeks an individual to provide exceptional member service and support day-to-day banking transactions. The role requires excellent communication skills and a passion for helping others. Offering competitive salary between $40,000 and $50,000, flexible benefits, and professional development opportunities. Candidates must be comfortable with technology and willing to learn new tools.

Benefits

Competitive Compensation

Flexible Benefits Program

Defined Contribution Retirement Plan

Educational assistance for finance-related certifications

Time Off: Vacation, wellness days, and 'Prosperian' days

Professional Development

Supportive Culture

Qualifications

• Passion for helping others and making a difference in the community.
• Previous experience in customer service or financial services is an asset.
• Comfort with technology and a willingness to learn new systems.

Responsibilities

• Provide exceptional service to members in various formats.
• Support members with banking transactions and financial guidance.
• Promote products and educate members on services.

Skills

Customer service experience

Communication skills

Interpersonal skills

Problem-solving skills

Technology comfort

Job description

What You’ll Do

• Provide exceptional service to members in person, over the phone, and through digital channels.
• Support members with day-to-day banking transactions and offer personalized financial guidance.
• Promote and educate members on Prospera’s products, services, and digital tools.
• Identify opportunities to deepen member relationships and refer to internal specialists as needed.
• Ensure accuracy in documentation and compliance with internal policies and regulatory standards.
• Foster a positive, inclusive, and collaborative team environment.

What You Bring

• A genuine passion for helping others and making a difference in your community.
• Previous experience in customer service or financial services is an asset.
• Excellent communication, interpersonal, and problem-solving skills.
• Comfort with technology and a willingness to learn new systems and tools.
• A collaborative mindset and a commitment to continuous improvement.

What We Offer

• Competitive Compensation: Starting salary range of $40,000 to $50,000 annually, based on experience and internal equity.
• Flexible Benefits Program: Customize your benefits to suit your lifestyle and needs.
• Defined Contribution Retirement Plan: Helping you plan for your future.
• We provide educational assistance for finance-related certifications, licensing, and coursework to support your professional growth and career advancement.
• Time Off: Vacation, wellness days, and “Prosperian” days to support your well-being.
• Professional Development: Ongoing training, mentorship, and career growth opportunities.
• Supportive Culture: We’re proud to be a Great Place to Work® certified organization.

Please note: The successful candidate will be required to complete a background check, including criminal, credit, and reference verifications.