Member Service Representative / Teller

Liberty Federal Credit Union; Mississauga; On-site; CAD 35,000 - 45,000; Full time

Job summary

A credit union is seeking a Full-Time Member Service Representative / Teller for their Mississauga location. The role involves providing excellent service while handling member transactions accurately, recommending products, and maintaining confidentiality. Candidates should have a high school diploma, cash handling experience, and must be available for a flexible schedule. This position offers various benefits including paid time off and medical insurance.

Benefits

Bonus and incentive opportunities

Paid Holidays

Medical, Dental and Vision Insurance

401(k) retirement program

Tuition Reimbursement Program

Qualifications

• Must be able to work a flexible schedule.
• Must be able to stand for long periods of time.
• Banking experience preferred.

Responsibilities

• Serve as a primary Member Service Representative.
• Meet member needs by maintaining knowledge of company products.
• Run various member transactions with high accuracy.

Skills

Excellent member service skills

Professionalism

Confidentiality

Cash handling experience

Education

High School diploma or GED

Job description

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Liberty FCU, a full-service credit union, is seeking a Full-Time Member Service Representative / Teller for the Gary Farms Office, located at 2187 Gary Farms Blvd, Bowling Green, KY 42104. Candidates must possess excellent member service skills, professionalism, and confidentiality. Previous financial institution experience is preferred. The Gary Farms branch hours of operation are Monday through Thursday 8:30 a.m. - 5:00 p.m., Friday 8:30 a.m. - 6:00 p.m., and Saturday 8:30 a.m. - 1:00 p.m. Candidates must be available to work Saturdays on a rotating basis. If applicable, an initial two-three week training will be held in Evansville, IN. Approved travel expenses (hotel, meals, mileage, etc.) will be included. If you are interested in applying for this position, please click Apply.

Duties and Responsibilities include but are not limited to the following:

• Serve as a primary Member Service Representative (MSR).
• Meet member needs by maintaining appropriate knowledge of all company products and services.
• Run various member transactions such as deposits, withdrawals, loan payments, credit card payments, transfers, and shared branching transactions with a high degree of accuracy.
• Determine acceptability of negotiable items and place holds on deposited funds when appropriate.
• Learn to identify potential fraud situations and take appropriate action to help protect the member and the Credit Union.
• Learn to recognize member’s needs and recommend appropriate products and services while providing quality member service.
• Strive to balance cash drawer each day.
• Strive to meet MSR cross sell goals and work to support all branch goals and initiatives.
• Assist with processing night drop.
• Assist in balancing branch cash machines.
• Assist members in accessing safe deposit boxes.
• Answer member telephone inquiries.
• Represent the Credit Union to the members in a friendly, positive, and professional manner greeting members as they enter the branch.
• Demonstrate appropriate knowledge of company policies and procedures related to the MSR duties, including security and information security.
• Complete all required compliance training.
• Maintain a high level of confidentiality and security when dealing with member information and agree to shred all papers with confidential information.
• Prepare all daily work items for transfer to the appropriate departments.

Qualifications:

• Must have a HS diploma or GED and be at least 18 years of age.
• Must be able to work a flexible schedule and travel to other office locations when needed.
• Must be able to stand for long periods of time and do some heavy lifting.
• Must have 1-2 years of cash handling experience.
• Banking experience preferred.

Benefits and Compensation:

• Bonus and incentive opportunities
• Paid Holidays
• Paid Time Off (Vacation, Sick and Personal Days)
• Medical, Dental and Vision Insurance
• 401(k) retirement program with matching funds
• Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance
• Tuition Reimbursement Program

Liberty FCU is an Equal Opportunity Employer, Minority / Female / Disability / Protected Veteran.

Seniority level: Entry level

Employment type: Full-time

Job function: Other

Industry: Banking