Member Service Representative - St.Paul

Servus Credit Union; Saint-Paul; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is looking for a Member Service Representative to join their team in St. Paul. This role is vital in creating a welcoming atmosphere for members while handling transactions and promoting services. The ideal candidate will have strong customer service skills and a knack for sales. With a focus on community and member satisfaction, this position offers a unique opportunity to grow within a supportive environment. Enjoy a range of benefits and the chance to make a difference in the lives of members. If you are passionate about helping others and thrive in a dynamic setting, this role is for you.

Benefits

Health and Wellness Benefits

Vacation

Retirement Savings

Training and Development

Flexible Work Options

Competitive Incentive Pay

Volunteer Opportunities

Qualifications

• Customer service experience with a focus on sales and cash handling.
• High school diploma required; finance education preferred.

Responsibilities

• Provide courteous service and process transactions accurately.
• Promote products and achieve sales goals while resolving member concerns.

Skills

Customer Service

Sales Experience

Cash Handling

Education

High School Diploma

Post-Secondary Education in Finance

Job description

Member Service Representative - St. Paul Branch

Posting Closes: May 16, 2025

Employment Status: Casual *Hours vary - no minimum guaranteed (Monday - Friday). This position will be required to cover Elk Point as needed.

Compensation: Based on education and experience.

Additional Information: Temporary 12-month contract.

Servus Credit Union is Alberta's largest member-owned credit union, known for building strong communities and helping members feel good about their money. Recognized as one of Canada's Best Managed Companies for 20 years and ranked on Forbes' World's Best Banks list, we are a team of dedicated professionals.

Role Overview

As a Member Service Representative, you will be the first point of contact in our branch, providing a friendly and personalized experience to our members. Your responsibilities will include:

1. Providing courteous service, exceeding expectations, and making members feel at home.
2. Processing transactions accurately, including deposits, withdrawals, loan payments, money orders, credit card advances, and foreign exchange.
3. Understanding member needs and promoting appropriate products and services.
4. Achieving sales and referral goals.
5. Resolving member concerns and escalating issues when necessary.
6. Applying knowledge of policies and procedures to mitigate risks.
7. Contributing positively to branch morale and teamwork.

Requirements

Must have customer service, proven sales, cash-handling experience, and a high school diploma. Preferred assets include experience in financial institutions and post-secondary education in Finance or related fields.

Benefits

Offering comprehensive benefits such as health and wellness, vacation, retirement savings, training and development, career growth, flexible work options, competitive incentive pay, and opportunities to give back through volunteer programs.

Additional Notes

At Servus, employees are also members, enjoying profit sharing, voting rights, and exclusive services. We value diversity and encourage candidates from all backgrounds to apply, even if they don't meet every requirement.

Next Steps

Only selected applicants will be contacted for interviews. Please inform us of any accommodations needed during the hiring process.