Member Service Representative (Part-time)

FirstOntario Credit Union; Hamilton; On-site; CAD 40,000 - 55,000; Full time

Job summary

FirstOntario Credit Union is seeking a customer-focused individual to provide exceptional transactional service to our members. The role involves assisting with various banking services, ensuring member satisfaction, and supporting business development objectives. We value diversity and encourage candidates from all backgrounds to apply, highlighting our commitment to an inclusive workplace.

Benefits

Enhanced mental health benefits

Up to $1000 per year towards professional development

Pension Plan

Company-wide Employee Volunteer program

Employee and Family Assistance Program

Qualifications

• 3 years of office, credit union, or bank cash experience.
• Previous customer service experience is preferred.

Responsibilities

• Provide transactional service to members such as deposits and withdrawals.
• Balance cash daily.
• Assist in business development goals as directed by the Branch Manager.

Skills

Interpersonal skills

Communication skills

Education

Grade 12 or equivalent

Job description

• Enhanced mental health benefits through SunLife and TELUS Health
• Up to $1000 per year towards professional development
• Pension Plan
• Company-wide Employee Volunteer program (Blue Wave Program)
• Employee and Family Assistance Program

Job Overview

Provide prompt, efficient and courteous transactional sales and service to members. Proactively assist members to ensure that their needs have been met and refer to other staff, as appropriate. Assists with achieving the goals and objectives relating to business development as set forth by the Branch Manager

• Provide prompt, accurate efficient transactional service to members, including deposits, withdrawals, cheque cashing, member cards and pinning, cheque ordering and general statement inquiries.
• Balance cash daily or as instructed.
• Act as joint custodian and / or combination holder, as required (ATM, night depository, Treasury etc.).

Job Specifications and Technical Requirements

• Must have above average interpersonal and communication skills.
• Grade 12 or equivalent.
• 3 years office, credit union / bank cash experience.

Interested in this role, but don't meet every requirement? We encourage you to apply! We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help make FirstOntario better. At FirstOntario, inclusion, diversity, and equity aren't just "nice to have" - they're essential to our success.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know.

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