Member Service Representative

Jobless; Wellington; On-site; CAD 46,000 - 51,000; Full time

Benefits offered by this job

Competitive pay and bonus program

Health and dental coverage

Defined contribution pension plan

Job summary

Provincial Credit Union in Wellington, PE, is hiring a Member Service Representative at our Evangeline branch. Join a people-first employer ranked among Canada’s Top 100 Employers and gain valuable banking experience while serving Islanders.

You will process daily transactions, help members with products, and provide a friendly, accurate experience. Strong communication and Microsoft Office skills are valued; bilingual FR/EN is a plus.

Qualifications

• High School Diploma.
• Customer service experience is an asset; we welcome applicants from retail, hospitality, administrative, and other service-focused backgrounds.
• Bilingual proficiency in French and English is considered an asset.

Responsibilities

• Be the first point of contact for members visiting the branch.
• Process deposits, withdrawals, bill payments, and other daily transactions.
• Help members understand products and services that can support their financial goals.
• Deliver a friendly, accurate, and efficient member experience.

Skills

Customer service

Attention to detail

Communication

Microsoft Office

Bilingual FR/EN asset

Education

High School Diploma

Tools

Microsoft Office

Job description

Member Service Representative

Branch Location: Wellington, PE

At Provincial Credit Union, we’re more than a financial institution - we’re a people-first, purpose-driven organization, proudly recognized as oneCanada’s Top 100 Employers for 2026. We’re on a mission to provide trusted financial advice, education, and planning that empowers Islanders to thrive.

Looking for an opportunity to build a career in financial services? Join our Evangeline branch as a Member Service Representative and gain valuable banking experience while working for one of Canada's Top 100 Employers. This role is ideal for someone who enjoys helping people, thrives in a customer-focused environment, and wants to develop new skills in the financial industry.

What You’ll Do:

• Be the first point of contact for members visiting the branch.
• Process deposits, withdrawals, bill payments, and other daily transactions.
• Help members understand products and services that can support their financial goals.
• Deliver a friendly, accurate, and efficient member experience.

What You Have:

Required Education and Experience

• High School Diploma
• Customer service experience is considered an asset; we welcome applicants from retail, hospitality, administrative, and other service-focused backgrounds.

Skills and Abilities

• Experience and eagerness to provide superior customer service.
• Strong organizational skills and attention to detail with the ability to process information with high levels of accuracy.
• Professional manner and poise, and sensitivity in dealing with confidential information and materials.
• Excellent verbal and written communication skills.
• Intermediate proficiency required in Microsoft Suite and demonstrated ability to quickly adapt to new technologies.
• Bilingual proficiency in French and English considered an asset.

Why You’ll Love It Here:

We believe our employees deserve the same outstanding care we give our members. That’s why we offer:

• A People-First Culture: Join a supportive team that values collaboration, positivity, and community impact.
• Competitive Pay & Bonus Program: Market-aligned salary plus the opportunity for annual bonuses.
• Comprehensive Benefits: Health and dental coverage, sick time, and a Defined Contribution Pension Plan & Group Retirement Savings Plan with up to 9% employer contribution.
• Work-Life Balance: Three weeks’ vacation to start, plus four personal days and two volunteer days each year.
• Career Growth: Tuition reimbursement, training opportunities, and career progression pathways.
• Extra Perks: Annual fitness and clothing allowance, reduced employee loan and mortgage rates, and no service fees on banking transactions.
• Salary Range: $45,870 - $50,967.

Additional Information

• Bondability Requirement: Candidates must be bondable under a fidelity bond policy (includes a criminal and credit check).
• Closing Date: August 23rd, 2026.

Diversity & Inclusion

At Provincial Credit Union, we’re committed to creating an inclusive and equitable workplace. We welcome applications from all qualified individuals, and accommodations are available throughout the recruitment process.