Member Service Representative

Community Savings Credit Union; Victoria; On-site; CAD 55,000 - 71,000; Full time

Job summary

Community Savings Credit Union is seeking a passionate Member Service Representative who will play a crucial role in engaging members and advocating for social justice. This position involves processing transactions, maintaining member confidentiality, and adhering to banking best practices while offering excellent service and support to the community.

Benefits

35-hour work week

13% contribution to CSCU RRSP Account

12 PAID health days per year

Up to 6 weeks of PAID vacation per year

PAID volunteer hours

Tuition Reimbursement Policy

Learning and Development programs

Annual Health Care Spending Allowance

Telemedicine access

Qualifications

• Grade 12 plus a minimum of 12 - 15 months experience as a full service teller or Member Service Representative with a financial institution.
• Equivalent combination of the above may be appropriate.

Responsibilities

• Process financial and non-financial transactions using the computerized Banking System.
• Provide a variety of services to members and perform duties related to ATM servicing.
• Conduct end of day balancing procedures and reconciles outages.

Skills

Knowledge of banking procedures

Knowledge of balancing and reconciliation procedures

Knowledge of cash handling procedures

Ability to communicate effectively

Ability to deal with members in a courteous manner

Education

Grade 12

12 - 15 months experience as a Member Service Representative

Job description

MEMBER SERVICE REPRESENTTIVE

"We exist to unite working people to build a just world"

Community Savings Credit Union’s team is passionate about transforming our Social Purpose into action. We are the fastest growing and the largest fully unionized Credit Union in BC. For over 80 years now, we have been making an incredible impact in the communities we live in and work in by supporting working families through our financial products, services, daily interactions, advocacy work, and most importantly our commitment to our team members’ well-being.

This is your opportunity to join a team to become a Social Purpose Advocate and play a crucial part in building a “just world”.

THIS IS HOW WE DO IT:
Member Engagement
Providing products and services that genuinely enhance lives. Whether it’s financial advice, support, or tailored solutions, we take pride in the relationships we build.
Championing Working People’s Rights
By taking a bold stance against the injustices faced by working people, we make the headlines. We perpetually advocate for the rights of working people, ensuring their voices are heard and the change they need gets made.Setting the Example as an Employer

As an organization who pride themselves on advocating for the rights of working people, it goes without saying that we prioritize the well-being of our team. Our Employee Survey results attest to this and our compensation & perks list; speaks for itself.

THE ROLE:
Under general supervision, processes financial and non-financial transactions using the computerized Banking System and automated cash dispenser, and provides a variety of services to members; performs a variety of duties relating to the servicing of the ATM and the balancing and reconciliation of ATM transactions; conducts end of day balancing procedures and reconciles outages; reviews incoming and outgoing collections; reports large deposits and withdrawals; on a rotating and or relief basis, provides a central cash service to MSRs; balances utilities and remits to CUCBC; opens and verifies night deposits; processes post dated diary file transactions; retrieves cards, stamps, cashables and safeguards cash, keys, cards and stamps; advises members of outstanding chargeback items; reviews a variety of daily, weekly and monthly computer generated reports; holds combinations; acts as a buddy for new MSRs; conducts regular weekly outgoing telephone calls; follows money laundering policy and procedures; maintains member confidentiality, receives and records temporary cheque orders; participates in branch campaigns & telemarketing program; conducts cash counts in joint custody; replenishes supplies at member counters; maintains up to date knowledge of robbery and emergency procedures.

May perform a variety of duties relating to the administration of estate accounts, open merchant MasterCard accounts, reviews monthly report of written off service charges, receives member reports of lost or stolen MasterCard and POS cards; calculate Law Foundation interest payments and perform a variety of clerical functions related to the maintenance of member accounts; review a variety of reports and initiate adjusting entries.

REQUIRED SKILLS & ABILITIES:

• Knowledge of banking procedures, and the features and use of the computerized Relationship Banking System
  

• Knowledge of moderately complex balancing and reconciliation procedures and techniques
  
• Knowledge of the features of all basic credit union products and services, including ATM, estate accounts and Merchant MasterCard
  
• Knowledge of cash handling procedures
  
• Knowledge of cross selling techniques
  
• Knowledge of basic treasury, security and safeguarding procedures
  
• Knowledge of money laundering policies and procedures
  
• May require knowledge of computerized spreadsheet or wordprocessing applications
  
• Ability to deal with members, the public and co-workers in a courteous, friendly, professional and efficient manner
  
• Ability to communicate effectively, both orally and in writing
  
• Ability to post and balance in an accurate and timely manner
  
• Ability to use a variety of office machines including calculators, adding machines, ACD, ATM and fax equipment
  
  

QUALIFICATIONS

This position will require the following education and experience skills:

• Grade 12 plus a minimum of 12 - 15 months experience as a full service teller or Member Service Representative with a financial institution
  

Equivalent combination of the above may be appropriate.


COMPENSATION & PERKS:

• 35-hour work week
  
• We contribute 13% of your monthly salary into your CSCU RRSP Account – NO matching or minimum contribution required
  
• Up to 12 PAID health days per year – and it gets even better, we pay out half of the unused balance at the end of each year
  
• Up to 6 weeks of PAID vacation per year
  
• PAID volunteer hours
  
• Up to $5,000 per year INTEREST- FREE Loan for home computer or fitness equipment
  
• Staff Mortgage and Personal Loans Rates
  
• Tuition Reimbursement Policy
  
• Learning and Development programs including PAID LinkedIn Learning membership
  
• Benefit Package that includes:
  

• Unlimited RMT Massages & Physio – this is NOT a typo
  
• $500 Annual Health Care Spending Allowance
  
• $200 Vision every 12 months
  
• 100% Basic and 75% Major Dental Coverage & 50% Orthodontic (up to $2000 lifetime) coverage for the employee and their dependents
  
• Out-of-country Travel Insurance
  
• “Wellbeats” On-demand video streaming platform with expert-led fitness, nutrition and mindfulness classes
  
• $2,000 Annual Mental Health Coverage & iCBT (Internet-based Cognitive Behavioural Therapy)
  
• Carepath provides support to members and their families in the event of illness or other health crises.
  
• 3X Annual Salary Life Insurance Coverage
  
• Family Building, Fertility Drugs and Gender Affirmation benefits
  
• Exclusive discounts with Perkopolis
  
• Telemedicine
  

The typical salary range for this position is $55,900 - $70,300 CAD per year. The final offer may vary based on your job-related knowledge, skills, experience, and expertise.

We welcome candidates with diverse backgrounds and are committed to finding top talent. If your qualifications differ from those listed, the final salary may be adjusted to reflect your strengths and experience.