Member Service Representative

The Jamaica National Group; Toronto; On-site; CAD 40,000 - 65,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Member Service Representative, der hervorragenden Kundenservice bietet und die Bedürfnisse der Mitglieder erfüllt. In dieser Rolle sind Sie verantwortlich für die Unterstützung der Mitglieder bei ihren finanziellen Anliegen, die Förderung alternativer Servicekanäle und die Einhaltung von Richtlinien. Sie werden Teil eines dynamischen Teams, das Wert auf Professionalität und Integrität legt. Diese Position bietet die Möglichkeit, in einem respektierten Unternehmen zu arbeiten, das sich der Verbesserung der Gemeinschaften widmet und auf die Entwicklung seiner Mitarbeiter setzt. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem unterstützenden Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Mindestens 1 Jahr Erfahrung in einer Finanzdienstleistungsinstitution.
• Kenntnisse in der Buchhaltung, einschließlich Kontenabstimmung.

Responsibilities

• Verstehen der Bedürfnisse der Mitglieder und Empfehlungen geeigneter Produkte.
• Unterstützen der Mitglieder bei finanziellen Angelegenheiten und internen Überweisungen.

Skills

Kundenservice

Zwischenmenschliche Fähigkeiten

Organisationsfähigkeiten

Kommunikationsfähigkeiten

Zeitmanagement

Education

Bachelor in Betriebswirtschaft

Job description

Job Title: Member Service Representative

We are part of The Jamaica National Group Limited, a globally respected brand committed to enriching lives and building better communities. Our core values are rooted in RESPECT, and we demonstrate them in everything we do. We pride ourselves on our dependability, authenticity, and transparency in providing solutions that bring value to our customers.

Position Overview

JN Bank Limited is seeking qualified Member Service Representatives to join our Toronto Representative Office. Successful candidates will deliver quality customer service, maintain a positive image for the bank, and meet member needs by providing a comprehensive range of day-to-day services.

Job Category: Clerical

Key Responsibilities

1. Understand member/customer needs and recommend suitable products using the JN preferred selling approach.
2. Identify new opportunities and make internal referrals to support the member’s overall financial picture, achieving referral targets.
3. Support our culture of “We will help you find a way” by consistently applying the behaviors outlined in our member charter and service guidelines.
4. Investigate account and transaction issues, providing updates and solutions to members.
5. Promote the use of alternative service channels such as internet banking, ATMs, and the Member Care Centre, encouraging members to utilize these channels.
6. Maintain efficient customer flow and facilitate requests according to bank standards.
7. Adhere to all policies, legal, regulatory controls, and procedures.
8. Process and respond to service requests from members and customers.
9. Maintain knowledge of all products and services, staying updated on procedural changes.
10. Proactively inquire, deepen relationships, and discover more about members to address current and future needs.
11. Explore and develop options for member needs.
12. Investigate account and request issues, providing updates and solutions.
13. Prepare ad-hoc reports as required by policies and procedures.
14. Track achievements against office objectives and report on performance.
15. Recommend operational improvements to enhance efficiency and operational excellence.

Minimum Requirements

1. Bachelor's degree in Business Administration or a relevant field.
2. At least one (1) year of experience in a financial services institution.
3. Knowledge of basic accounting, including account balancing and reconciliation.

Personal Attributes

1. Excellent customer service skills.
2. Strong human relations skills.
3. Excellent organizational and time management skills.
4. Knowledge of the Group’s operations and core business systems.
5. Effective interpersonal, oral, and written communication skills.
6. Ability to thrive in a dynamic team environment.
7. Professionalism, dependability, integrity, and trustworthiness, with a cooperative attitude.

Application Deadline

Closing date for applications: May 9, 2025