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A leading company in roadside assistance seeks a Member Services Representative in Edmonton. The role involves assisting members during emergencies, offering excellent communication and customer service support. Candidates will enjoy flexible schedules, remote work options, and competitive pay with benefits. Training is provided and scheduled ahead for convenience.
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YOU'RE ALL ABOUT going THAT extra MILE TO help OTHERS.
Posted : 2025-06-18
Location : Edmonton or Calgary (Work from Home)
How many times have people said to you, “You’re such a good listener”? Or “I knew I could count on you”? You’re the person your friends and family turn to when there’s a crisis because they know that you’ll calmly guide them through the storm. When our members are in difficult and stressful roadside situations, they want to know that they’re in good hands – they want to speak to someone who knows exactly how to get them the help they need, when they need it. It’s exactly these qualities that we’re looking for in a Member Services Representative for our 24 / 7 Roadside Assistance team.
At AMA, our brand is important to us, and we set the bar for supporting our members. Providing a first-class member experience is the hallmark of working for AMA. We only hire the best and provide a competitive wage with flexible hours and the possibility for future growth and development for our Member Service Representatives. The ideal candidates will have strong customer service & communication skills to provide excellent over-the-phone member experience and will possess an outgoing personality with a positive attitude in conjunction with the ability to be a team player.
Business Unit : Roadside Assistance
Position Type : Auxiliary / Casual
Days And Hours Of Work
This position requires availability to work either one weekend day per week (Saturday or Sunday), or both days every other weekend. Applicants must be available to work shifts scheduled between 7 : 00 AM and 7 : 00 PM. Shifts are between 3 and 8 hours, with the option of working split shifts. The total number of hours of work will vary and are dependent on business needs. There are no guaranteed hours / shifts; however, once you provide us with your availability, we will do our best to meet that. We request a minimum of 16 hours per week with an open availability that allows this to be met each week. Plus, for your convenience, you’ll get your schedule at least 3 weeks ahead of time, and the option to pick up shifts from your coworkers.
Setting : This position allows you to work from home. Given the high volume and fast pace of the role, your at home workspace needs to be a dedicated one that is free of any distractions. You will also have access to information that must be kept confidential, so a private space is necessary to ensure the safety and security of all our members.
Training : Training is paid, full-time, can be done remotely, and provided through our in-house online training system combined with facilitator lead training. Classes are from 8 : 30 am to 4 : 30 pm, Monday to Friday. Attendance for all dates is required to be eligible for the position.
Training Classes : July 21st - August 8th.
Position Requirements
What You’ll Do
What You’ve Done
What You'll Get
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Work Model
Remote
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Seniority level
Seniority level
Entry level
Employment type
Employment type
Part-time
Job function
Job function
Other
Consumer Services
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