Member Service Representative

Westoba Credit Union Limited; Cartwright; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a forward-thinking credit union as a Member Service Representative, where your vibrant personality will shine as the first point of contact for members. This role emphasizes providing an exceptional member experience, leveraging your sales and service skills to connect members with financial experts. You will also engage with the community, promoting the organization’s values through social media and volunteer efforts. With a commitment to employee well-being, professional growth, and a collaborative environment, this position offers a chance to make a meaningful impact while developing your career in a supportive setting.

Benefits

Annual Learning & Development Allowance

Comprehensive Benefits

Pension Plan

Competitive Pay

Work-Life Balance Perks

Qualifications

• Grade 12 diploma plus relevant experience or equivalent.
• Previous sales or service experience in financial or retail.

Responsibilities

• Provide a personalized and engaging member experience.
• Refer members to appropriate business partners.
• Promote Westoba in the community through engagement.

Skills

Customer Service

Sales Experience

Teamwork

Communication Skills

Education

Grade 12 Diploma

Job description

Job Category: Member & Employee Experience

Requisition Number: MEMBE001713

Apply now

• Posted: April 29, 2025
• Full-Time
• On-site

Locations

Showing 1 location

A day in the life as a Member Service Representative:

• You will let your winning personality shine through as the first point of contact and first impression to our members, providing a personalized and engaging member experience every time.
• You will utilize your social and teamwork skills to refer members to the appropriate business partners, acting as a trusted advisor and facilitating appointments with Financial Consultants, Financial Planners, or Business Advisors.
• You will promote Westoba in the community through positive word-of-mouth, engaging with our social media, and participating in volunteer efforts for causes and events, reflecting our community-focused values.

What you will bring to the table:

• Grade 12 diploma plus relevant experience or an equivalent combination of education and experience.
• Previous sales or service experience, preferably in financial or retail industries.
• A proactive, adaptable, and positive attitude capable of handling various situations.
• A motivated individual eager to grow our client base.
• A high-energy person who enjoys variety and efficiency.

Why Westoba?

• Top Employer Recognition: Recognized as a top employer in Manitoba, committed to employee well-being and growth.
• Inclusive Culture: Valuing diversity and fostering a respectful, welcoming environment.
• Professional Growth: Offering skill development, training, and a $1000 annual learning & development allowance.
• Innovative Projects: Engaging in pioneering projects shaping the future of credit unions.
• Employee Benefits: Competitive pay, comprehensive benefits, pension, and perks for work-life balance.
• Collaborative Environment: Emphasizing teamwork and creativity.
• Impactful Work: Contributing directly to community and organizational success.

Salary range: $19.80 - $22.36 hourly, commensurate with experience.

Note: Due to a recent merger, Westoba Credit Union is now operating as Assiniboine Credit Union in English and Caisse Assiniboine in French. This role is part of Westoba, a division working towards full integration. Additional details will be provided during the interview process.

Please submit your cover letter and resume by clicking the APPLY button. Referrals are welcome!

We thank all applicants; only shortlisted candidates will be contacted.