Member Representative (Casual)

Northern Credit Union, Limited; Eastern Ontario; Presencial; CAD 42.000 - 46.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Staff rates

Volunteer program

Win/Win program

Descripción de la vacante

Northern Credit Union is seeking a casual Member Representative in Pembroke to help members with inquiries and tailor banking solutions. You will work with the branch team to analyze needs and guide customers through available products and services, ensuring accurate transactional processing.

The role emphasizes excellence, self-motivation, and collaboration to achieve daily and team goals within a supportive community bank.

Formación

• High school diploma or equivalent banking and customer service experience.
• Minimum one year of proven sales experience.
• Commitment to continuous learning and owning their own growth.
• Knowledge of basic Credit Union products, services and systems.
• Moderate knowledge of Microsoft Word, Excel, Outlook and the use of modern office equipment.
• Ability to process transactions, handle cash and balance in an accurate and timely manner.
• Ability to communicate effectively (both orally and written) with members and co-workers in a courteous, friendly, professional and efficient manner.
• Ability to efficiently organize work and time to meet daily deadlines.

Responsabilidades

• Address member inquiries and analyze individual needs.
• Guide members in utilizing a diverse range of products and services.
• Process financial transactions accurately and efficiently.
• Collaborate with branch team and internal partners to support goals.

Conocimientos

Customer service

Sales experience

Communication skills

Cash handling

Time management

Microsoft Word

Microsoft Excel

Outlook

Office equipment

Educación

High school diploma or equivalent

Herramientas

Microsoft Word

Microsoft Excel

Outlook

Descripción del empleo

Northern Credit Union is a full-service, locally operated financial institution offering personal and commercial banking services along with financial planning expertise to members across our footprint. Northern is committed to making a difference in members lives by providing them tools to achieve their financial goals. As a key player in the financial services marketplace of Northern Ontario, we are excited to announce that we are currently seeking a casual Member Representative in our Pembroke market.

The Member Representative plays a crucial role in enhancing our members' experience by collaborating with their branch team and internal partners. Their primary focus is to address member inquiries, analyze individual needs, and guide members in utilizing a diverse range of products and services tailored to meet their specific requirements. This includes providing assistance in navigating through the available offerings and ensuring accurate and efficient processing of financial transactions through the banking system.

They must excel at working towards a standard of excellence and striving towards reaching and exceeding goals as a self-starter and also in support of their team.

Preferred Candidates Will Possess The Following Qualifications

• High school diploma and equivalent banking and customer service experience.
• Minimum one year of proven sales experience.
• Commitment to continuous learning and owning their own growth.
• Knowledge of basic Credit Union products, services and systems.
• Moderate knowledge of Microsoft Word, Excel, Outlook and the use of modern office equipment.
• Ability to process transactions, handle cash and balance in an accurate and timely manner.
• Ability to communicate effectively (both orally and written) with members and co-workers in a courteous, friendly, professional and efficient manner.
• Ability to efficiently organize work and time to meet daily deadlines.

Employee Perks & Benefits

• Exclusive staff rates on a variety of products and services
• Opportunities to give back through our Do Some Good Employee Volunteer Program
• Employee Win/Win Program supporting local charitable organization

Starting Wage: $24.22/hour

Deadline for applications: October 28, 2026

We thank all applicants – however only those selected for an interview will be contacted.

Northern Credit Union is an equal opportunity employer and committed to providing an accessible recruitment process for all candidates. We welcome and encourage applications from people with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process. If you require accommodations at any stage of the application or interview process, please contact the Human Resources Department.