Member Reception Agent

Desjardins; Canada; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive salary and annual bonus

4 weeks of flexible vacation starting

Defined benefit pension plan

Group insurance including telemedicine

Reimbursement of health and wellness +

Job summary

Desjardins Group in Canada seeks a Front-Line Member/Customer Service Associate to warmly welcome visitors and promptly assess their needs, directing them to the right person or channel. You will convey Desjardins’ service options and help members navigate ATMs, AccèsD Internet and mobile services.

Fluency in French is required, and a minimum of two years relevant experience is preferred. The role offers a competitive salary, annual bonus, and a generous benefits package in a collaborative team

Qualifications

• High school diplomas in a related field.
• A minimum of two years of relevant experience.
• Knowledge of French is required.

Responsibilities

• Welcoming members and customers warmly and courteously.
• Directing members to the appropriate person or channel to assist them.
• Transmitting information on Desjardins service offers.
• Assist customers in using alternative tools and channels (ATMs, AccèsD Internet and telephone, Desjardins mobile services).
• Maintain satisfaction by managing waiting times and addressing needs.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Education

High school diploma

Tools

ATMs

AccèsD Internet

Desjardins mobile apps

Job description

Work mode arrangement

The work mode arrangement for the position is full-time on site.

The incumbent is responsible for welcoming members and customers warmly and courteously. He or she must quickly ascertains members' and customers' needs in order to direct them to individuals who can assist them or to alternative distribution channels. He or she transmits general information on Desjardins Group's service offer to members and customers.

Responsibilities

• Consistently adhere to Desjardins service standards when welcoming members and customers in order to provide a distinctive experience
• As time permits, foster member and customer autonomy by assisting them in the optimal use of alternative tools and channels (e.g. ATMs, AccèsD Internet and telephone, Desjardins mobile services, Desjardins.com, and complementary channels such as the Student Service Centre and Desjardins Bank)
• Ensure that members and customers experience a reasonable waiting time in the waiting room. To that effect, observe their reactions and maintain their satisfaction
• Pay attention to the needs of members and customers to ensure their full satisfaction and seize sales opportunities
• When coming into contact with members and customers, work to strengthen the trust they have in Desjardins by adequately meeting their needs
• As needed, schedule appointments following the process established by the caisse
• As required and on an ad hoc basis, answer and route phone calls and collect and provide general information

What we offer

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

What you bring to the table

• High school diplomas in a related field
• A minimum of two years of relevant experience
• Knowledge of French is required

Please note that other combinations of qualifications and relevant experience may be considered.

Action oriented, Communicates effectively, Customer Focus, Differences, Interpersonal Savvy, Nimble learning, Situational adaptability

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion.

We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all.

At Desjardins, we have zero tolerance for discrimination of any kind.

We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family Member/client sales and service (FG)

Desjardins Group is the largest cooperative financial group in North America. We're the choice for over 52,000 employees and we're named one of Canada's top employers by Mediacorp and Forbes. We offer a full range of financial products and services and share our expertise in personal services, business services, wealth management, life and health insurance, and property and casualty insurance.

Pursuing a career at Desjardins means being part of an organization that puts people first.