Member Reception Agent

Relevance; Gracefield; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Annual bonus

4 weeks vacation

Pension plan

Group insurance

Telework equipment

Job summary

Desjardins in Gracefield, Canada is seeking a full-time on-site Member/Customer Service Representative. You will warmly greet members and customers, quickly assess their needs, and direct them to the right person or channel for assistance.

You will provide general information on Desjardins service offers and help customers use self-service tools while maintaining satisfaction and timely service. Fluency in French is required.

Qualifications

• High school diploma is required.
• At least two years of relevant experience is preferred.
• Knowledge of French is required.

Responsibilities

• Greet members and customers warmly and courteously and identify their needs.
• Direct customers to the right person or channel for assistance.
• Provide information on Desjardins services and offerings to members and customers.
• Encourage autonomy by guiding customers to use self-service tools (ATMs, AccèsD Internet, Desjardins mobile apps).
• Ensure reasonable waiting times and monitor customer satisfaction in the waiting area.
• Identify sales opportunities and strengthen trust by meeting customer needs.
• Schedule appointments and, when needed, answer and route phone calls.

Skills

Customer service

Communication

Interpersonal savvy

Adaptability

Education

High school diploma

Job description

The work mode arrangement for the position is full-time on site.

The incumbent is responsible for welcoming members and customers warmly and courteously. He or she must quickly ascertains members' and customers' needs in order to direct them to individuals who can assist them or to alternative distribution channels. He or she transmits general information on Desjardins Group's service offer to members and customers. More specifically, you will be required to:

• Consistently adhere to Desjardins service standards when welcoming members and customers in order to provide a distinctive experience
• As time permits, foster member and customer autonomy by assisting them in the optimal use of alternative tools and channels (e.g. ATMs, AccèsD Internet and telephone, Desjardins mobile services, Desjardins.com, and complementary channels such as the Student Service Centre and Desjardins Bank)
• Ensure that members and customers experience a reasonable waiting time in the waiting room. To that effect, observe their reactions and maintain their satisfaction
• Pay attention to the needs of members and customers to ensure their full satisfaction and seize sales opportunities
• When coming into contact with members and customers, work to strengthen the trust they have in Desjardins by adequately meeting their needs
• As needed, schedule appointments following the process established by the caisse
• As required and on an ad hoc basis, answer and route phone calls and collect and provide general information

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

Action oriented, Communicates effectively, Customer Focus, Differences, Interpersonal Savvy, Nimble learning, Situational adaptability

What you bring to the table

• High school diplomas in a related field
• A minimum of two years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Knowledge of French is required

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family

Member/client sales and service (FG)