Member Reception Agent

Desjardins; Boucherville; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading financial institution is seeking a customer service representative to warmly welcome members and assist them with their needs. The role includes providing information about services, enhancing customer satisfaction, and ensuring optimal use of various tools. Competitive salary, flexible vacation, and various benefits are offered.

Benefits

4 weeks of flexible vacation starting in the first year

Defined benefit pension plan

Group insurance including telemedicine

Reimbursement of health and wellness expenses

Reimbursement for telework equipment

Qualifications

• Minimum of one year of relevant experience is required.
• Knowledge of French is required.

Responsibilities

• Welcome members and customers warmly and ascertain their needs.
• Transmit general information on Desjardins Group's service offer.
• Assist customers in the use of alternative tools and channels.

Skills

Communicates effectively

Interpersonal Savvy

Situational adaptability

Education

High school diploma in a related field

Job description

The work mode arrangement for the position is full-time on site.

The incumbent is responsible for welcoming members and customers warmly and courteously. He or she must quickly ascertains members' and customers' needs in order to direct them to individuals who can assist them or to alternative distribution channels. He or she transmits general information on Desjardins Group's service offer to members and customers. More specifically, you will be required to :

Consistently adhere to Desjardins service standards when welcoming members and customers in order to provide a distinctive experience.

As time permits, foster member and customer autonomy by assisting them in the optimal use of alternative tools and channels (e.g. ATMs, AccèsD Internet and telephone, Desjardins mobile services, Desjardins.com, and complementary channels such as the Student Service Centre and Desjardins Bank).

Ensure that members and customers experience a reasonable waiting time in the waiting room. To that effect, observe their reactions and maintain their satisfaction.

Pay attention to the needs of members and customers to ensure their full satisfaction and seize sales opportunities.

When coming into contact with members and customers, work to strengthen the trust they have in Desjardins by adequately meeting their needs.

As needed, schedule appointments following the process established by the caisse.

As required and on an ad hoc basis, answer and route phone calls and collect and provide general information.

What we offer

Competitive salary and annual bonus

4 weeks of flexible vacation starting in the first year

Defined benefit pension plan that provides predictable, stable income throughout retirement

Group insurance including telemedicine

Reimbursement of health and wellness expenses and telework equipment

What you bring to the table

High school diplomas in a related field

A minimum of one year of relevant experience

Please note that other combinations of qualifications and relevant experience may be considered

Knowledge of French is required

Communicates effectively, Interpersonal Savvy, Situational adaptability