Member Program Coordinator

Hotel Association of Canada; Ottawa; On-site; CAD 45,000 - 55,000; Full time

Job summary

The Hotel Association of Canada is seeking a Member Program Coordinator to support over 1,500 Green Key Global program members. This full-time role involves onboarding new members, providing education on program benefits, and ensuring accurate member database management. Ideal candidates will have a strong client-service background and a passion for sustainability, working in a professional environment in downtown Ottawa.

Qualifications

• Experience in a member-based organization or hospitality environment.
• Proficiency with CRM systems and Microsoft Office.
• Bilingual in English and French is a strong asset.

Responsibilities

• Act as the primary liaison to new members and assist in onboarding.
• Engage with members to provide ongoing education about program benefits.
• Process registration and renewal payments, and follow up on outstanding accounts.

Skills

Client-service background

Communication

Proactive engagement

Education

University degree or college diploma in communications, marketing, public relations, business administration, hospitality/tourism

Tools

CRM systems

Microsoft Office

Social media tools

Web meeting software

Job description

You’re in search of a unique opportunity in which you can combine your passion for sustainability with your excellent client service and communications skills. You want a role in which you can use your outgoing, engaging, and friendly personality to make a difference for thousands of businesses across Canada while helping advance environmental sustainability. If this sounds like you, then look no further. We have your next opportunity.

Who are we? We are the Hotel Association of Canada (HAC), the exclusive national organization representing corporate hotel companies, ownership groups, provincial hotel associations, city hotel associations, and independent hotels. The HAC represents more than 8,200 hotels, motels, and resorts, which employ 306,000 people across Canada. The HAC manages and delivers the Green Key Global (GKG) program. This member program offers hotels and lodging facilities the ability to track their environmental practices with an affordable, easy-to-use tool that produces an eco-rating for each property. The rating helps hotels and event spaces understand their environmental footprint and identify ways to become more sustainable.

It’s crucial to the ongoing success of our organization that we continue to provide the highest level of service to our valued Green Key Global program members. That’s where you come in.

About the Position

As our new Member Program Coordinator, your primary goals are to provide front-line support to our 1,500+ Green Key Global program members, and to proactively engage with members at all stages of the membership cycle. Practically speaking, you will:

1. Act as the primary liaison to new members, assisting them in onboarding into the program
2. Engage with members to provide ongoing education and information about the program’s benefits, tools, resources, policies, and procedures
3. Assist members in completing their Green Key Global program assessments
4. Respond to inquiries from members via phone and email
5. Process registration and renewal payments, and engage with members up for renewal to encourage retention
6. Follow up on outstanding accounts and assist in reconciliation
7. Liaise regularly with members to ensure our database is accurate and current

The ideal candidate is someone who works proactively and independently, excels in dealing with multiple stakeholders, is a confident communicator, and has a strong client-service background combined with a passion for working with people. They will be excited to support members in working towards increased environmental sustainability.

Working with The Hotel Association of Canada

Joining our team means being part of a professional, dynamic, and collaborative environment committed to being the leading voice of the Canadian Hotel & Lodging industry. We offer a full-time, permanent role with a competitive salary ($45,000–$55,000, based on experience), working Monday to Friday, 8 am – 5 pm, from our downtown Ottawa office. Our team is driven by our mission and values.

Qualifications

• Experience providing front-line support in a member-based organization, hotel, or hospitality environment
• Experience with CRM systems (e.g., Salesforce) or membership databases
• Proficiency with Microsoft Office, social media tools, and web meeting software
• University degree or college diploma in communications, marketing, public relations, business administration, hospitality/tourism, or related fields

Plus, it’s a strong asset if you have:

• Background in communications, public relations, or membership organizations
• Experience in the hospitality or sustainability industries
• Bilingual in English and French

How to Apply

Our online application allows you to present a complete view of yourself—your qualifications, personality, and workplace preferences. It takes about 10-15 minutes. After submitting, you will receive an email to view your assessment results. We value diversity and encourage applications from underrepresented groups. For accommodations during recruitment, contact us via the “Help” button. Priority will be given to those who complete the assessment. We look forward to hearing from you.