Member Experience Supervisor (Internal Posting)

Kamloops Y; Chilliwack; Hybrid; CAD 60,000 - 64,000; Full time

Benefits offered by this job

Full benefits package

Job summary

YMCA BC in Chilliwack is seeking a full-time Member Experience Supervisor to lead the membership department and drive growth. The role focuses on sales strategies, member engagement, and service excellence across the centre.

Responsibilities include training staff, coordinating schedules, and reporting on member satisfaction while collaborating with YMCA BC regions on initiatives. Strong communication and leadership are essential.

Qualifications

• Requires university degree or college diploma in a related field.
• Minimum four years related experience.
• Experience in health, fitness and recreation preferred; fitness certification an asset.
• Experience in sales an asset.
• Experience with non-violent crisis intervention an asset.
• Diversity awareness and intercultural sensitivity.
• Proficient with Microsoft Office (Excel, Word, PowerPoint).
• Strong communication and persuasive marketing skills.
• Current Standard First Aid and CPR‑C & AED certificate.
• Vehicle access for regular travel within the Lower Mainland and Fraser Valley.
• Criminal Reference Check/Vulnerable Sector Search within 6 months before start date.
• 3 professional references.

Responsibilities

• Develop and implement sales strategies to increase membership enrollment and drive revenue growth.
• Implement retention strategies to foster member retention and engagement campaigns.
• Lead membership service standards and 7 Steps to Selling employee training program.
• Coordinate with internal stakeholders to execute sales and service initiatives.
• Record and report on member satisfaction and trends.
• Provide orientation and training to new employees and volunteers.
• Coach and develop staff to achieve excellence in service delivery.
• Oversee scheduling and daily operations of the member experience team.

Skills

Strong communication

Persuasive marketing

Office software

Education

University degree or college diploma

Tools

Microsoft Office

Job description

Member Experience Supervisor (Internal Posting)

Full-Time Permanent Management Chilliwack, BC, CA

4 days ago Requisition ID: 10799

Date Posted: September 29, 2026

Position Title: Member Experience Supervisor

Location: Cheam Leisure Centre (45501 Market Way, Chilliwack, BC V2R 0P2, Canada)

Term: Permanent , Full Time

Hours: 35 hours per week

Shift: Tuesday to Saturday schedule; includes Friday's from 12-8pm

Start Date: November 1, 2026

Salary: $60,000 - $63,500 per year plus full benefits package

Reports To: Center Manager

Nature & Scope

The Member Experience Supervisor’s primary focus is on membership growth, retention and overall member experience. The Member Experience Supervisor will be responsible for delivering on our promise of excellence and setting a new standard for YMCA service. All Member Experience staff are responsible for providing exceptional service to members and guests of the YMCA and will follow the practices outlined in the YMCA Core Values

Major Responsibilities

• Develop and implement sales strategies to increase membership enrollment and drive revenue growth, including targeted promotions and outreach efforts
• Implement retention strategies to foster member retention, including personalized follow-ups, member engagement events, and other campaigns
• Implements systems that achieve and sustain membership service excellence throughout the membership centre
• Serves as the facility champion and lead trainer for the YMCA 7 Steps to Selling employee training program, ensuring the implementation of the membership sales and service standards
• Collaborate with the YMCA BC’s Membership Alignment Workgroup to implement sales and service initiatives
• Uses established systems and structures to record and report on member satisfaction, interest trends, and activities
• Provides role and program specific orientation and training to new employees and volunteers
• Coaches, develops, and supports employees and volunteers to achieve excellence in service delivery
• Responsible for leading the membership department and staff team to include high volume of daily service, scheduling for all member experience staff (including fitness and membership areas)/shift coverage, additional tasks given to the department and all associated administrative duties
• Provides ongoing management of employee and volunteer performance and completes reviews within required process timeframes
• Deals with performance issues using the required steps in the discipline process, up to and including termination
• Attend staff meetings, planning sessions and training events as required

Qualifications

• University degree or college diploma in related field
• Minimum four years related experience
• Experience in health, fitness and recreation preferred; Fitness Certification an asset
• Experience in sales an asset
• Experience with Non Violent Crisis Intervention an asset
• Demonstrating sensitivity to both visible and invisible aspects of diversity through an intercultural lens/perspective
• Proficient with Microsoft Office (Excel, Word, PowerPoint)
• Strong communication skills with an emphasis on persuasive marketing
• Current Standard First Aid and CPR‑C & AED certificate
• Access to vehicle for regular travel within the Lower Mainland and Fraser Valley
• Successful candidates will be required to provide a current and satisfactory Criminal Reference Check/Vulnerable Sector Search issued no later than six (6) months preceding your start date
• 3 professional references

About YMCA BC:

By igniting belonging and championing health equity, YMCA BC strengthens the foundations of community. With over 3,000 employees and volunteers, YMCA BC serves 150,000 individuals of all ages, backgrounds and abilities across hundreds of service locations, from the Sunshine Coast to Fort St. John.

As a charity, YMCA BC promotes equitable access to healthier outcomes by providing vital programs and services to help address many of our communities' most pressing social issues, including health and wellness, affordable child care and camps, mental health, employment services and community health.

We believe there is potential inside all of us and envision vibrant, healthy and inclusive communities for all.

YMCA BC is firmly committed to equity, diversity, inclusion, and belonging (EDIB). By taking an intersectional approach to our programs and services, the YMCA is committed to creating spaces and experiences where everyone feels safe, welcome, and like they belong. Learn more at ymcabc.ca

YMCA BC is committed to creating an inclusive, accessible environment where all members of our community feel valued, respected, and supported. We encourage applications from the diverse communities in which we live and serve, including but not limited to people of colour, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity. We have established policies, procedures, and practices to meet accessibility standards throughout the hiring process. Should you require any accommodation throughout the recruitment process, please do not hesitate to contact our People Services department.

Thank you for your interest and application.

Application Deadline: October 4, 2026