Member Experience Representative

Provincial Credit Union; Charlottetown; Hybrid; CAD 46,000 - 51,000; Full time

Benefits offered by this job

People-first culture

Competitive pay and bonuses

Health and dental coverage

Vacation time and personal days

Tuition reimbursement and training

Reduced loan and mortgage rates

No service fees on banking transaction

Volunteer days

Job summary

Provincial Credit Union in Charlottetown, PEI, seeks a Member Experience Representative to be the first point of contact for members. You will assist with inquiries, guide usage of self-service tools, and open new accounts digitally.

You will handle financial transactions, promote products, and participate in ongoing training to stay current. Flexibility to work expanded hours and from home as needed is required.

Qualifications

• Post-secondary diploma in a related field with at least 2 years of customer service.
• Strong organizational skills and exceptional attention to detail.
• Professional, polished verbal and written communication with discretion.
• Ability to learn new systems quickly; intermediate MS Office proficiency.
• Tech-savvy mindset with comfort navigating multiple digital platforms.
• Flexible hours including expanded hours; ability to work from home as needed.

Responsibilities

• Assist members with inquiries, account issues, and digital banking services.
• Support members with financial transactions and card services when required.
• Guide members in using self-service technologies (ATMs, online banking, mobile app, e-statements).
• Open new accounts digitally through ASAPP and update KYM.
• Identify member needs, make referrals, and promote credit union products and services.
• Maintain up-to-date knowledge of products and digital tools through training.
• Schedule appointments and advise members on required documentation.
• Protect confidentiality of member information and ensure internal materials remain secure.

Skills

customer service

organization

communication

learning new systems

MS Office

digital platforms

flexible hours

Education

Post-secondary diploma

Tools

ASAPP

Know Your Member

Job description

Member Experience Representative

Branch Location:Any branch, PE

At Provincial Credit Union, we’re more than a financial institution – we’re a people-first, purpose-driven organization, proudly recognized as one of Canada’s Top 100 Employers for 2026.

When you join us, you’ll become part of a supportive, innovative team that’s passionate about delivering exceptional member experiences and making a real impact in our communities. If you’re ready to grow your career while helping others grow their financial future,we’d love to meet you.

What You’ll Do:

As aMember Experience Representative, you will be the first point of contact for members and prospective members, providing friendly, knowledgeable support across our digital channels. You’ll:

• Assist members with inquiries, account issues, and digital banking services, referring complex matters as needed.
• Support members with financial transactions and card services when required.
• Guide members in using self-service technologies (ATMs, online banking, mobile app, e-statements, etc.).
• Open new accounts digitally through ASAPP and update member information in Know Your Member (KYM).
• Identify member needs, make referrals, and promote credit union products and services.
• Maintain up-to-date knowledge of products, services, and digital tools through ongoing training.
• Schedule appointments and advise members on required documentation.
• Protect the confidentiality of member information and ensure internal materials remain secure.

What You Have:

• Post-secondary diploma in a related field plus at least two years of customer service experience.
• Strong organizational skills and exceptional attention to detail.
• Professional, polished communication -both verbal and written – and a high level of discretion.
• Ability to learn new systems quickly; intermediate proficiency in Microsoft Office Suite.
• Tech-savvy mindset with comfort navigating multiple digital platforms.
• Flexibility in working hours, including the ability to work expanded hours when necessary, and should be capable of working from home as required.

What we offer:

We believe in taking care of our people so they can take care of our members. Here’s what you can expect when you join our team:

• People-First Culture:Join a supportive team that values collaboration, positivity, and community impact.
• Competitive Pay & Bonus Program:Market-aligned salary plus the opportunity for annual bonuses.
• Comprehensive Benefits:Health and dental coverage, sick time, and a Defined Contribution Pension Plan & Group Retirement Savings Plan with up to 9% employer contribution.
• Work-Life Balance:Three weeks’ vacation to start, plus four personal days and two volunteer days each year.
• Career Growth:Tuition reimbursement, training opportunities, and career progression pathways.
• Extra Perks:Annual fitness and clothing allowance, reduced employee loan and mortgage rates, and no service fees on banking transactions.
• Salary range for this position: $45,870 – $50,967.

Additional Information

Bondability Requirement:Candidates must be bondable under a fidelity bond policy (includes a criminal and credit check).

Closing Date: Nov 12th, 2026

Languages:

• English