Member Experience Representative

Provincial-Credit-Union-2; Charlottetown; Hybrid; CAD 46,000 - 51,000; Full time

Benefits offered by this job

People-first culture

Competitive pay and bonus program

Comprehensive benefits and retirement

Job summary

Provincial Credit Union is hiring a Member Experience Representative to be the first point of contact for members across digital channels. You’ll assist with inquiries, transactions, and self-service tools while promoting products and services.

Open new accounts digitally, maintain knowledge of offerings, and ensure confidentiality. Flexible hours and the option to work from home when needed are available, with a supportive team and defined career growth opportunities.

Qualifications

• Post-secondary diploma in a related field and at least two years of customer service experience.
• Strong organizational skills and keen attention to detail.
• Professional verbal and written communication with discretion.
• Ability to learn new systems quickly and navigate multiple digital platforms.
• Flexibility in working hours and the ability to work from home as required.

Responsibilities

• Assist members with inquiries, account issues, and digital banking services.
• Support members with financial transactions and card services.
• Guide members in using self-service technologies (ATMs, online banking, mobile app, e-statements).
• Open new accounts digitally and update member information.
• Identify member needs, make referrals, and promote credit union products and services.
• Maintain up-to-date knowledge of products, services, and digital tools through ongoing training.
• Schedule appointments and advise members on required documentation.
• Protect the confidentiality of member information.

Skills

Customer service

Organizational skills

Verbal communication

Written communication

Tech-savviness

Remote work readiness

Education

Post-secondary diploma

Tools

Microsoft Office

Job description

Member Experience Representative

Branch Location: Any branch, PE

At Provincial Credit Union, we’re more than a financial institution - we’re a people-first, purpose-driven organization, proudly recognized as one of Canada’s Top 100 Employers for 2026.

When you join us, you’ll become part of a supportive, innovative team that’s passionate about delivering exceptional member experiences and making a real impact in our communities. If you’re ready to grow your career while helping others grow their financial future,we’d love to meet you.

What You’ll Do:

As aMember Experience Representative, you will be the first point of contact for members and prospective members, providing friendly, knowledgeable support across our digital channels. You’ll:

• Assist members with inquiries, account issues, and digital banking services, referring complex matters as needed.
• Support members with financial transactions and card services when required.
• Guide members in using self-service technologies (ATMs, online banking, mobile app, e-statements, etc.).
• Open new accounts digitally through ASAPP and update member information in Know Your Member (KYM).
• Identify member needs, make referrals, and promote credit union products and services.
• Maintain up-to-date knowledge of products, services, and digital tools through ongoing training.
• Schedule appointments and advise members on required documentation.
• Protect the confidentiality of member information and ensure internal materials remain secure.

What You Have:

• Post-secondary diploma in a related field plus at least two years of customer service experience.
• Strong organizational skills and exceptional attention to detail.
• Professional, polished communication -both verbal and written - and a high level of discretion.
• Ability to learn new systems quickly; intermediate proficiency in Microsoft Office Suite.
• Tech-savvy mindset with comfort navigating multiple digital platforms.
• Flexibility in working hours, including the ability to work expanded hours when necessary, and should be capable of working from home as required.

What we offer:

We believe in taking care of our people so they can take care of our members. Here’s what you can expect when you join our team:

• People-First Culture: Join a supportive team that values collaboration, positivity, and community impact.
• Competitive Pay & Bonus Program: Market-aligned salary plus the opportunity for annual bonuses.
• Comprehensive Benefits: Health and dental coverage, sick time, and a Defined Contribution Pension Plan & Group Retirement Savings Plan with up to 9% employer contribution.
• Work-Life Balance: Three weeks’ vacation to start, plus four personal days and two volunteer days each year.
• Career Growth: Tuition reimbursement, training opportunities, and career progression pathways.
• Extra Perks: Annual fitness and clothing allowance, reduced employee loan and mortgage rates, and no service fees on banking transactions.
• Salary range for this position: $45,870 - $50,967.

Additional Information

Bondability Requirement: Candidates must be bondable under a fidelity bond policy (includes a criminal and credit check).

Closing Date: Nov 12th, 2026