Member Experience Associate - Full Time (Opening - Mon-Fri), Part Time (Weekdays, Weekend - Ful[...]

Movati Athletic; Edmonton; On-site; CAD 35,000 - 45,000; Full time

Job summary

An established industry player is seeking a Member Experience Associate to enhance customer interactions and ensure a welcoming atmosphere. This role is vital for delivering exceptional service and managing member concerns in a vibrant fitness environment. With a focus on continuous improvement, you'll engage with guests and support various club operations, from retail to events. If you thrive in a dynamic setting and are passionate about customer service, this is the perfect opportunity for you. Join a team that values care, commitment, and authenticity, and help create a community where everyone feels welcome and healthy.

Benefits

Complimentary Membership

Free Uniform

Flexible Scheduled Hours

Ongoing Training

Qualifications

• 1+ years of customer service experience in retail or hospitality is preferred.
• Current CPR & First Aid certifications are required.

Responsibilities

• Promote outstanding customer service practices and improve member experience.
• Manage and resolve member concerns and provide exceptional service.

Skills

Customer Service

Multi-tasking

Problem Solving

Education

High School Diploma

Customer Service Certifications

Job description

Member Experience Associate - Full Time (Opening - Mon-Fri), Part Time (Weekdays, Weekend - Full Availability)

Job Category: Customer Service

Requisition Number: TEMPL006267

Posted: March 17, 2025

Employment Type: Full-Time

Locations

Showing 1 location

Join the Member Experience team and help build a culture that delivers on the promise we make to our members – feel welcome, feel comfortable and feel healthy.

We’re not looking for just average because we’re not your average club. That’s because our goal is to be recognized as North America’s premiere affordable luxury fitness brand. With that goal in mind, it all starts with you!

In our Clubs, our Member Experience Associates play a very important role. This team is among our most confident and detail-oriented team members in our building. If you thrive in an environment where multi-tasking, and flexibility is necessary then this role is for you! Your typical work day will be full of interaction and engagement with guests, which also means ensuring they receive the best experience possible from the moment they walk in our doors.

We’ve got so much more we want to tell you, so here it goes:

Role

Our Member Experience Associate is responsible for promoting outstanding customer service practices and striving to continuously improve the member experience. You will also:

• Proactively manage and resolve all member concerns, and escalate serious concerns to the Management team for resolution
• Provide exceptional customer service to retail operations (cafe and pro-shop)
• Ensure cleaning duties are completed and maintained in a safe and timely manner
• Maintain up-to-date knowledge of programs, products, and services, as well as promote them to club members
• Responsible for all sales transactions
• Completes all administrative tasks accurately, diligently and promptly with consistent 5 Star customer service
• Assists with member experience events throughout the club as needed

Qualifications

• High School Diploma or equivalent experience is considered an asset. Additional certifications or workshops related to customer service is strongly preferred
• 1+ years of customer service experience in a related industry is an asset (i.e. retail, hospitality, leisure, fitness, etc.)
• Current CPR & First Aid are required and must be maintained through employment

We offer a competitive total compensation package that includes competitive wages, complimentary membership, free uniform, flexible scheduled hours, and ongoing training to help ensure you are always learning. All full-time employees are eligible for benefits after 3 months of employment.

Since 1997, we’ve built the foundation of Movati Athletic on our 5 Core Values: Care, Commitment, Authenticity, Diversity, and Work Ethic. Over the next several years, we plan to do the same. Our promise at Movati is to help you feel welcome, feel comfortable, and feel healthy.

Accommodations are available on request for candidates taking part in all aspects of the selection process.