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A healthcare organization in Vancouver is seeking a Member Experience Associate for a 12-month contract. This role involves providing exceptional support to members and the public, addressing inquiries, and improving service channels. The ideal candidate should possess strong communication skills, prior customer service experience, and ideally CRM proficiency. The starting salary range is between $46,160 - $57,700.
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Description
At Doctors of BC our visionis to promote a social, economic, and political climate in which members can provide the citizens of BC with the highest standard of health care, while achieving maximum professional satisfaction and fair economic reward.
Together, we make a difference so our doctors can make theirs. Join us today!
THE JOB : Member Experience Associate (12 Month Contract)
The starting salary range falls within the minimum to mid-point of the salary range.
Starting Salary Range : $46,160 - $57,700
Reporting to the Service Centre Manager, the Member Experience Associate plays a crucial role in providing exceptional support and service to members, non-member physicians, stakeholders, partners, staff, and the public who contact Doctors of BC. This position is responsible for efficiently addressing inquiries, resolving simple requests, and escalating more complex cases to the appropriate departmental Subject Matter Experts. The Member Experience Associate will be instrumental in ensuring a seamless and positive service experience for all clients. As the Service Centre develops in future, the Member Experience Associates will broaden their channel responsiveness from email and phone call contacts, to chat, SMS and two-way social media interactions.
WHAT SUCCESS LOOKS LIKE
Building Relationships (B) :
Communication for Results (B) :
Initiative (B) :
Problem-Solving (B) :
Thoroughness (B) :
WHAT YOU BRING
Doctors of BC thanks all applicants; however, only those selected for an interview will be notified.
Doctors of BC recognize the pervasive and ongoing harms of colonialism faced by Indigenous peoples and that these harms include the widespread systemic racism against Indigenous peoples in BC's health system. Physicians have a significant role to play in addressing the health disparities that exist between Indigenous and non-Indigenous patients, and Doctors of BC is committed to continuing to advance reconciliation and address and eliminate racism in health care.
Doctors of BC celebrates diversity, challenges inequality and is committed to sustaining an inclusive and diverse community. Weseek qualified applicants who share our commitments to equity, diversity and inclusion, and truth and reconciliation. We especially welcome applications from persistently and historically oppressed groups, including Indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, persons with disabilities, women, gender-diverse, and persons who identify as 2SLGBTQ+.
We acknowledge that the land Doctors of BC operates and supports physicians from is the traditional territories of the Coast Salish peoples including the Musqueam, Squamish, and Tsleil-Waututh Nations whose historical relationship with the land continues today. For Doctors of BC, acknowledging the land is an expression of cultural humility that involves recognizingour commitmentto support the provision of culturally safe care to First Nations, Inuit, and Métis people in BC.
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