Member & Employer Relations Coordinator

Provident10; St. John's; On-site; CAD 51,000 - 72,000; Full time

Job summary

Provident10, a leading pension plan administrator, seeks a Member & Employer Relations Coordinator. This role focuses on event coordination and customer service, requiring strong organizational skills and experience in administration. Join a company committed to diversity and employee engagement, offering a competitive salary and comprehensive benefits.

Benefits

Defined benefit pension plan with employer matched contributions

Comprehensive health and dental plans

Learning and development programs

Maternity leave top-up

Progressive annual leave with a minimum of 15 paid days

Qualifications

• 3-5 years in customer service, office administration, or event coordination.
• Experience coordinating large-scale events, both virtual and in-person.
• Proficiency in Microsoft Office, especially PowerPoint, Excel, Word, and Outlook.

Responsibilities

• Coordinate logistics for educational sessions, including setup and follow-ups.
• Serve as the first point of contact for inquiries related to sessions.
• Assist in planning and executing virtual and on-site events.

Skills

Organizational skills

Communication skills

Attention to detail

Customer service

Education

Business or Office Administration program

Tools

Microsoft Office

Slack

Canva

Job description

Some would say we’re in the pension business. We like to say we’re in the people business. One that focuses on creating an inclusive and diverse culture for everyone who comes through our doors. One that puts our 60,000 members at the heart of everything we do because they deserve nothing less than a secure, stable future to build upon. One that can include YOU.

Who we are:

Provident10 is the largest pension plan in Newfoundland and Labrador and one of the largest in Atlantic Canada - representing 1 in 9 Newfoundlanders and Labradorians. Our team oversees the pension administration and investment management of the $11 billion Public Service Pension Plan Fund.

Modern. Focused. People Centric. The foundation for our vision.

This means creating a seamless experience for members and a positive culture for our employees; ensuring the organization remains efficient and agile, as we continue to make smart investments for growth—embracing technology and providing a consistent experience for our members.

What it’s like to work at Provident10

We’re proud to have been named one of Atlantic Canada’s Top Employers in 2025, for the fourth year in a row! We focus on elevating the employee experience and making Provident10 a great place to work.

Our total rewards program includes:

• Membership in a defined benefit pension plan with employer matched contributions. Vested members of the Public Service Pension Plan can rely on a predictable retirement income for life.
• Comprehensive health and dental plans, including wellness initiatives like vaccination clinics and mental health support.
• Learning and development programs to support career growth.
• Maternity leave top-up for new and expecting parents.
• Performance management with potential for salary increases and short-term incentives.
• Progressive annual leave with a minimum of 15 paid days.

The Opportunity

Are you passionate about delivering outstanding service, organizing impactful events, and making a difference for members and employers? We’re seeking a Member & Employer Relations Coordinator to join our Pension Administration team!

This role involves supporting engagement through event coordination, customer service, and administrative support. Ideal candidates are organized, tech-savvy, and thrive in dynamic environments where attention to detail and people skills are essential.

Your key activities will include:

• Coordinate logistics for educational sessions, including setup, follow-ups, and reporting.
• Prepare and distribute materials for members and employers.
• Support development of educational resources using tools like PowerPoint, Canva, and Slack.
• Serve as the first point of contact for inquiries related to sessions.
• Assist in planning and executing virtual and on-site events.
• Gather and summarize data from evaluations and surveys.
• Provide general administrative support as needed.

What you’ll bring to the role

• Completion of a Business or Office Administration program or equivalent experience.
• 3–5 years in customer service, office administration, or event coordination, preferably in financial services.
• Strong organizational and communication skills, with attention to detail.
• Ability to manage multiple priorities in a fast-paced setting.
• Experience coordinating large-scale events, virtual and in-person.
• Proficiency in Microsoft Office, especially PowerPoint, Excel, Word, and Outlook.
• Familiarity with virtual platforms and tools like Slack and Canva is a plus.

Salary Range: $51,100 - $71,500

Application Deadline: June 1, 2025

Provident10 is an Equal Opportunity Employer. We value diversity and are committed to inclusive hiring. For accommodations during the recruitment process, contact us at [e-mail].

Our Commitment to Diversity

At Provident10, diversity is key to our success. We foster an environment where everyone feels valued and empowered. We promote inclusion, provide equitable opportunities, and support initiatives that advance diversity and belonging. Our commitment helps us thrive as a company and positively impact our community, members, and industry.