Member Associate (Temporary)

Northern Credit Union; Eastern Ontario; On-site; CAD 31,000 - 43,000; Full time

Benefits offered by this job

Exclusive staff rates on a variety of…

Professional development and learning

Do Some Good Employee VolunteerProgram

Employee Win/Win Program

Job summary

Northern Credit Union in Pembroke is seeking a temporary, full-time Member Associate to support branch operations. You will manage documentation for loans, maintain client records, and ensure regulatory compliance while delivering high-quality service.

Working with Member Advisors and the Market Manager, you will open personal and business accounts, assist with online banking, and handle inquiries. The role emphasizes attention to detail, organization, and teamwork in a fast-paced environment.

Qualifications

• High school diploma required; post-secondary in business/finance is an asset.
• 1–2 years in banking or financial services preferred.
• Strong organizational and time-management skills.

Responsibilities

• Provide administrative and customer service support in branch operations.
• Assist end-to-end loan process: submission of documents and compliance.
• Open personal and business accounts and support estate administration.
• Respond to member inquiries and manage branch email/voicemail.
• Identify cross-sell opportunities and refer to appropriate channels.
• Serve as Member Representative as needed.

Skills

Customer service

Administrative skills

Attention to detail

Communication skills

Education

High school diploma

Business/Finance background asset

Tools

MS Word

MS Excel

Outlook

Job description

Northern Credit Union is a full-service, locally operated financial institution offering personal and commercial banking services along with financial planning expertise to members across our footprint. At Northern, strengthening members and communities through financial care guides every team, every role, and every decision. As a key player in the financial services marketplace of Northern Ontario, we are excited to announce that we are currently seeking a temporary, full-time, Member Associate in our Pembroke Market.

The Member Associate plays a vital administrative and customer service role within Northern Credit Union’s branch operations. Working closely with the Member Advisors and Market Manager, the Member Associate supports the end-to-end loan process by managing and submitting documentation, maintaining client records, and ensuring compliance with internal and regulatory requirements. This role serves as a key liaison between clients and the lending team, helping facilitate smooth and timely loan approvals while delivering a high standard of service. The position requires strong attention to detail, excellent organizational skills, and the ability to collaborate effectively in a fast-paced branch environment.

Additional responsibilities include opening personal and business accounts, supporting estate administration processes, assisting with online banking services, processing investments and renewals, promoting and supporting Visa sales, responding to member inquiries, managing the branch email inbox and voicemail, and confirming member appointments.

The Member Associate proactively ensures members receive exceptional service by identifying cross-selling opportunities and referring members to the appropriate sales representative, partner, or alternative delivery channel.

This position is also responsible for performing Member Representative duties as required.

Preferred Candidates Will Possess The Following Qualifications

• High school diploma or equivalent (post-secondary education in business or finance is considered an asset).
• 1 to 2 years of experience in a banking or financial services environment preferred.
• Strong organizational, administrative, and time management skills.
• Basic knowledge of retail loan products and banking procedures.
• Moderate proficiency in Microsoft Word, Excel, Outlook, and the use of modern office equipment.
• Ability to communicate effectively, both orally and in writing, with members and co-workers in a courteous, professional, and efficient manner.
• Ability to maintain confidentiality, accuracy, and attention to detail while working under pressure.

Employee Perks & Benefits

• Exclusive staff rates on a variety of products and services
• Professional development and learning opportunities
• Opportunities to give back through our Do Some Good Employee Volunteer Program
• Employee Win/Win Program supporting local charitable organization

Starting Wage: $26.86/hour

Deadline for applications: November 17, 2026

We thank all applicants – however only those selected for an interview will be contacted.

Northern Credit Union is an equal opportunity employer and committed to providing an accessible recruitment process for all candidates. We welcome and encourage applications from people with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process. If you require accommodations at any stage of the application or interview process, please contact the Human Resources Department.