Member Representative (Temporary)

Northern Credit Union Limited; Northwestern Ontario; On-site; CAD 28,000 - 39,000; Part time

Benefits offered by this job

Staff discounts

Professional development

Do Some Good Volunteer Program

Employee Win/Win Program

Job summary

Northern Credit Union is seeking a temporary, part-time Member Representative in Thunder Bay to join our branch team. You will assist members, analyze needs, and guide them through a range of banking products and services with accuracy and courtesy.

In addition to delivering exceptional service, you will process transactions, handle cash, and collaborate with internal partners to support branch goals. This role emphasizes growth, learning, and community impact.

Qualifications

• High school diploma with banking/customer service experience.
• Minimum one year of proven sales experience.
• Commitment to continuous learning and growth.
• Basic knowledge of Credit Union products and systems.
• Moderate skills in Word, Excel, Outlook.
• Ability to handle transactions and balance cash accurately.
• Strong oral and written communication with members and colleagues.
• Ability to organize work to meet daily deadlines.
• Exclusive staff rates and professional development opportunities.
• Volunteer and community involvement programs.

Responsibilities

• Address member inquiries and analyze individual needs.
• Guide members in using a range of products and services.
• Process financial transactions accurately through the banking system.
• Collaborate with branch team and internal partners.
• Support team by maintaining high standards of excellence and goal attainment.

Skills

Customer service

Sales experience

Effective communication

Time management

Cash handling

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Northern Credit Union is a full-service, locally operated financial institution offering personal and commercial banking services along with financial planning expertise to members across our footprint. At Northern, strengthening members and communities through financial care guides every team, every role, and every decision . As a key player in the financial services marketplace of Northern Ontario, we are excited to announce that we are currently seeking a temporary, part-time Member Representative in our Thunder Bay market.

The Member Representative plays a crucial role in enhancing our members' experience by collaborating with their branch team and internal partners. Their primary focus is to address member inquiries, analyze individual needs, and guide members in utilizing a diverse range of products and services tailored to meet their specific requirements. This includes providing assistance in navigating through the available offerings and ensuring accurate and efficient processing of financial transactions through the banking system.

They must excel at working towards a standard of excellence and striving towards reaching and exceeding goals as a self-starter and also in support of their team.

Preferred candidates will possess the following qualifications:

• High school diploma and equivalent banking and customer service experience.
• Minimum one year of proven sales experience.
• Commitment to continuous learning and owning their own growth.
• Knowledge of basic Credit Union products, services and systems.
• Moderate knowledge of Microsoft Word, Excel, Outlook and the use of modern office equipment.
• Ability to process transactions, handle cash and balance in an accurate and timely manner.
• Ability to communicate effectively (both orally and written) with members and co-workers in a courteous, friendly, professional and efficient manner.
• Ability to efficiently organize work and time to meet daily deadlines.
• Exclusive staff rates on a variety of products and services
• Professional development and learning opportunities
• Opportunities to give back through our Do Some Good Employee Volunteer Program
• Employee Win/Win Program supporting local charitable organization

Starting Wage:

$24.22/hour

Deadline for applications:

November 10, 2026

We thank all applicants – however only those selected for an interview will be contacted.

Northern Credit Union is an equal opportunity employer and committed to providing an accessible recruitment process for all candidates. We welcome and encourage applications from people with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process. If you require accommodations at any stage of the application or interview process, please contact the Human Resources Department .