Member Advisor (Ganges (Salt Spring) Branch)

Island Savings, a division of First West Credit Union; British Columbia; On-site; CAD 43,000 - 49,000; Full time

Job summary

An established industry player is looking for a Member Advisor to join their Ganges branch. This entry-level, full-time role focuses on providing exceptional member service, managing transactions, and fostering positive financial relationships. You will engage with members, promote digital channels, and support branch objectives through teamwork and collaboration. With a commitment to community and inclusivity, this position offers a unique opportunity to grow within a supportive environment while making a meaningful impact on members' financial journeys.

Benefits

Health Coverage

Performance-Based Pay

Employee Banking Perks

Flexible Work Arrangements

Paid Volunteer Time

Opportunities for Growth and Development

Qualifications

• 2 years of retail/customer service experience required.
• Completion of FW Sales Essentials Course within 6 months.

Responsibilities

• Provide front-line member service and manage member needs.
• Process transactions and promote digital banking.
• Support branch goals and participate in team activities.

Skills

Customer Service

Sales Skills

Relationship Building

Microsoft Office

Education

High School Diploma

College/Trade Diploma

Job description

Member Advisor (Ganges (Salt Spring) Branch)

Join to apply for the Member Advisor (Ganges (Salt Spring) Branch) role at Island Savings, a division of First West Credit Union

Pay Range

This range is provided by Island Savings, a division of First West Credit Union. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range: $43,000.00/yr - $48,700.00/yr

Job Description

We are seeking a Member Advisor to provide front-line member service, manage member needs, and foster positive financial relationships. Responsibilities include asking thoughtful questions, promoting digital channels, processing transactions, achieving sales targets, supporting branch goals, and participating in team activities.

Responsibilities

1. Member Service: Triage member questions via digital channels and MAC; build relationships; identify member life stage and provide financial advice or referrals.
2. Member Transactions: Process transactions like account openings, card services, deposits; promote digital banking; meet sales/referral targets.
3. Branch Goals: Support branch objectives by promoting products/services, participating in campaigns, and identifying cross-sell opportunities.
4. Other Responsibilities: Stay informed on industry/regulations, participate in process improvements, and ensure excellent service levels.
5. Team Support: Collaborate with team members, foster a positive environment, mentor others, and perform additional duties as needed.

Qualifications

• High School Diploma required; college/trade diploma preferred.
• Completion of FW Sales Essentials Course within 6 months.
• 2 years retail/customer service experience required.
• Ability to identify needs and recommend products, build relationships, and work positively in a busy environment.
• Proficiency in Microsoft Office and understanding of risk policies.

Benefits

We offer health coverage, performance-based pay, employee banking perks, flexible work arrangements, paid volunteer time, and opportunities for growth and development.

Diversity & Inclusion

We embrace diversity and encourage applications from equity-deserving groups. Accommodations are available during the application process.

About Us

We’re a community-focused financial cooperative with over 250,000 members and 45 branches in BC. We value giving back, supporting our members, and fostering an inclusive workplace.

Additional Information

This is an entry-level, full-time position. Candidates will undergo background checks. We appreciate all applicants, but only those selected for an interview will be contacted.