Member Advisor, Contact Centre Representative

Affinity Credit Union; Saskatoon; Sur place; CAD 32 000 - 46 000; Plein temps

Avantages offerts par ce poste

Health and dental benefits

Pension plan

Health Spending Account

Résumé du poste

Affinity Credit Union in Saskatoon is seeking a Member Advisor in our Contact Centre to deliver an exceptional member experience. You will engage members across phone, web chat, and live video, providing trusted financial guidance and resolving a broad range of questions with empathy and accuracy.

In this role you’ll complete transactions with precision, help prevent banking problems, and promote our digital tools and services.

Qualifications

• Post-secondary diploma or degree in a related field or equivalent experience.
• Ability to provide member-centric financial advice and resolutions for a broad range of financial products.
• Experience with using a broad range of digital channels and devices.
• Intermediate knowledge of Affinity Credit Union’s products and services.

Responsabilités

• Provide support for members through technology-enabled means (phone, web chat, live video).
• Provide financial advice that looks out for the members’ best interest.
• Complete transactions while providing outstanding member service.
• Help prevent and solve banking problems for members.
• Offer technological solutions through our robust digital banking tools.

Connaissances

Member-focused service

Digital channels

Financial advice

Problem resolution

Formation

Post-secondary diploma or degree in related field

Outils

Online services

Mobile apps

Smartphones/Tablets

Description du poste

af-fin-i-ty (noun):

• a natural compatibility
• the name on our doors

We want our employees to feel great coming to work so that’s why we give our talent the tools to excel. After all, a remarkable employee experience leads to extraordinary experiences for our members. If you have an affinity for working in a vibrant environment where your achievements are celebrated, then a career with us sounds like the perfect fit!

As a Member Advisor in our Contact Centre, you’ll be the voice of Affinity and provide our members with the ultimate experience. With new technology and evolving member expectations, the banking industry is changing fast. That means we need innovative and engaging employees to take us to the next level.

What you’ll do

• Provide support for members through a variety of technology-enabled means (such as by phone, web chat, live video)
• Provide financial advice that looks out for the members’ best interest
• Complete transactions while providing outstanding member service
• Help prevent and solve banking problems for members
• Offer technological solutions through our robust digital banking tools

What you’ll get

• A fantastic starting wage of $28.48 per hour
• The training and mentorship you need to be great
• A comprehensive total rewards package including health and dental benefits, a pension plan and health spending account
• Countless opportunities to advance your career within the credit union

What you’ll need

• Post-secondary diploma or degree in a related field or an equivalent combination of education and experience
• Ability to provide member-centric financial advice and resolutions for a broad range of financial products and services
• Experience with using a broad range of digital channels and devices (such as online services, mobile applications, smartphones, tablets)
• Intermediate knowledge of Affinity Credit Union’s products and services

Affinity is passionate about enabling others to succeed, which is why we’re committed to providing a remarkable employee experience. Our work environment is co-operative, fast-paced and challenging. With a wide variety of work, an amazing group of colleagues and a fun atmosphere, there’s never a dull moment.

So, what do you think? Does it sound like you’re a fit for this role?

This position requires the submission of your Resume and Cover Letter stating how you meet the required qualifications in your application prior to the closing date of the position.

Posting Close Date: November 1, 2026