Meetings & Events Executive

The Dilly A Leonardo Royal Hotel; London; On-site; CAD 45,000 - 60,000; Full time

Job summary

Join a leading hotel as a Meetings & Events Executive where you will have a dynamic role impacting the business. You’ll be responsible for managing client relationships, producing proposals, and ensuring exceptional customer service. With opportunities for training and career progression, it’s the perfect time to become part of our expanding hospitality community.

Benefits

Special rates on Leonardo Hotel rooms across the UK & Europe

Recognition schemes with vouchers for high performers

Free hot lunches in the employee canteen

Talent referral bonuses

Regular celebrations like Thank You Week and Employee Awards

Access to Pension Scheme, Life Assurance, and Wellbeing Support

Ongoing training and clear progression pathways

Qualifications

• Genuine passion for hospitality and customer service.
• Ability to develop strong client relationships.
• Experience in producing detailed proposals and contracts.

Responsibilities

• Process all incoming M&E enquiries promptly.
• Produce proposals aligned with event specifications.
• Develop client relationships to maximize sales leads.

Skills

Customer Service

Sales Lead Maximization

Relationship Building

Proposal Production

Job description

Be Yourself – Be a Bold Team Player – Be Dilly

As a Meetings & Events (M&E) Executive, you’ll make a significant impact on the business. We encourage you to bring your dynamic personality to work every day. Prepare for a busy and rewarding role!

Ideal M&E Executive:

• Be yourself!
• Produce proposals for all M&E enquiries in line with customer requests
• Develop strong client relationships to increase enquiries and business opportunities
• Gather feedback from clients to encourage repeat business
• Produce contracts and issue invoices to customers
• Have a genuine passion for hospitality and delivering first-class customer service

Key Responsibilities:

• Process all incoming Meeting & Events enquiries promptly and in line with company timelines
• Produce detailed proposals aligned with event specifications
• Increase enquiry conversion by developing client relationships and maximizing sales leads
• Use the demand calendar and pricing structure when quoting
• Liaise with the M&E Enquiry Team Manager and Proactive Sales for high-value enquiries
• Arrange and conduct site inspections professionally and efficiently, meeting client requirements
• Produce, issue, and follow up on event contracts
• Work with the M&E Enquiry Team Manager to meet revenue targets
• Update Sales & Catering / Opera with accurate event details to ensure revenue is correctly recorded
• Arrange and conduct final details meetings with organizers prior to events
• Prepare function sheets with all necessary details
• Gather rooming list details and requirements
• Arrange post-event debriefs to discuss future bookings and collect feedback
• Identify and chase new sales leads with guidance from the Sales Manager
• Stay informed about competitor facilities and offerings

We support our colleagues as much as our guests. Joining our team means becoming part of the Leonardo community, with access to top-tier learning & development, practical training, and clear career progression.

Our Story

With decades of hotel industry experience, we are part of the Fattal Hotels Group, operating over 230 hotels across Europe and Israel. We manage over 50 hotels in the UK & Ireland and plan major expansion, making now an exciting time to join us!

Perks include:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Recognition schemes with vouchers for high performers
• Free hot lunches in the employee canteen
• Talent referral bonuses
• Regular celebrations like Thank You Week and Employee Awards
• Access to Pension Scheme, Life Assurance, and Wellbeing Support
• Ongoing training and clear progression pathways