Medical Secretary/Receptionist

NorWest Community Health Centres; Kakabeka Falls; Sur place; CAD 32 000 - 38 000; Plein temps

Avantages offerts par ce poste

HOOPP Pension Plan

Résumé du poste

NorWest Community Health Centres in Kakabeka Falls is hiring a Medical Secretary/Receptionist for a 1.0 FTE contract (6 months). You will monitor client flow, answer calls, schedule appointments, and update the client database in a fast-paced community health setting.

You will greet clients, assist visitors, and provide excellent customer service as part of a team. The position offers HOOPP pension and a competitive salary.

Qualifications

• Post-secondary education in Office Administration, Business Administration, or a related field, or an equivalent combination of education, training, and relevant experience.
• Three to five years of experience as a receptionist, preferably in a clinical setting or human services organization.
• Demonstrated ability to provide excellent customer service, perform effectively under pressure, and manage multiple competing priorities and unpredictable delays.
• Strong organizational, problem-solving, decision-making, and interpersonal skills, with tact, diplomacy, and sound judgment.
• Proficiency with Microsoft Office Suite applications (Word, Excel, Outlook).
• Professional and friendly communication skills, with experience interacting with the public in person and over the telephone.
• Sound knowledge of medical terminology, with accuracy in word processing and data entry.
• Awareness of health issues affecting underhoused, mentally ill, substance use, complex health histories, 2SLGBTQIA+ communities, newcomers, and uninsured individuals.

Responsabilités

• Monitor client flow and manage waiting areas in a busy clinical setting.
• Handle incoming telephone calls and direct inquiries efficiently.
• Schedule appointments and maintain the client database with accuracy.
• Greet clients and visitors in a professional, courteous manner and provide excellent customer service.
• Work as part of a collaborative team in a fast-paced environment.

Connaissances

Customer service

Multitasking

Microsoft Office

Communication skills

Medical terminology

Formation

Post-secondary education in Office Administration or related field

Outils

Microsoft Word

Microsoft Excel

Outlook

Description du poste

Medical Secretary/Receptionist

1.0 FTE Contract (6 months)

Kakabeka Site

One of a network of provincial community health centres, the NorWest Community Health Centres is a community based, non-profit organization funded by Ontario Health, emphasizing access to primary health care and prevention programs and services.

We are currently seeking 1FTE contract Medical Secretary/Receptionist position to join our Kakabeka team. The Medical Secretary/Receptionist is a valued member of the Community Health Centre team and is responsible for monitoring client flow, handling incoming telephone calls, scheduling appointments, and updating the client database. This is position requires providing excellent customer service in a fast-paced work environment. The successful candidate will have the ability to manage multiple tasks, respond efficiently when greeting clients and visitors in person and over the phone, and work effectively as part of a team.

The position has a competitive salary, and the opportunity to participate in the Health Care of Ontario Pension Plan (HOOPP).

The pay range for this position is $23.053 to $27.775 per hour. Compensation will commensurate with qualifications and relevant experience.

We do not use AI to screen resumes.

QUALIFICATIONS:

• Post-secondary education in Office Administration, Business Administration, or a related field, or an equivalent combination of education, training, and relevant experience.
• Three to five years of experience as a receptionist, preferably in a clinical setting or human services organization.
• Demonstrated ability to provide excellent customer service, perform effectively under pressure, and manage multiple competing priorities and unpredictable delays.
• Strong organizational, problem-solving, decision-making, and interpersonal skills, with demonstrated tact, diplomacy, and sound judgment.
• Advanced knowledge of and proficiency with office administration systems, procedures, and practices.
• Proficiency in Microsoft Office Suite applications (Word, Excel, Outlook Email).
• Professional and friendly communication skills, with experience interacting with the public in a mature, sensitive, and helpful manner, both in person and over the telephone.
• Sound knowledge of medical terminology, with a high degree of accuracy and proficiency in word processing and data entry.
• Awareness of and sensitivity to health issues affecting individuals who face barriers to accessing care, including those who are underhoused, living with mental health challenges, current or past substance use, complex health histories, members of the 2SLGBTQIA+ community, newcomers, and individuals without health insurance.
• Valid driver's licence and access to a reliable vehicle.

NorWest Community Health Centres is an equal opportunity employer committed to fostering an inclusive, accessible, and barrier-free workplace. We provide accommodation throughout all stages of the recruitment process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). We thank all applicants for their interest; however, only those selected for an interview will be contacted.