Medical Secretary, Hand & Upper Limb Centre

St. Joseph's Health Care London; London; On-site; Full time

Job summary

A leading healthcare facility in Ontario is seeking a Medical Secretary to support a busy surgical practice. The role involves managing surgery bookings, maintaining patient records, and providing administrative support. Ideal candidates will have strong communication skills, organizational abilities, and a Medical Secretary Diploma. Join a collaborative team committed to excellence in patient care and contribute to teaching and research initiatives.

Qualifications

• 2-3 years administrative experience in a Hospital or University environment.
• Excellent understanding of medical terminology.
• Minimum 35 wpm typing speed and transcribing experience.

Responsibilities

• Support clinical and surgical practice for Dr. Chambers.
• Manage booking surgery and maintaining wait times.
• Liaise with internal and external stakeholders.

Skills

Communication

Organizational Skills

Problem Solving

Customer Focus

Education

Medical Secretary Diploma

Tools

M365

Word

Excel

PowerPoint

Outlook

SurgiNet

Cerner

Accuro

Job description

Hand & Upper Limb Centre

St. Joseph's Hospital - London, ON

Full Time

Salary Range: $29.11 - $34.23 /hour

An excellent opportunity exists for a dynamic and collaborative Medical Secretary within the Department of Surgery, division of Orthopedics in the Hand and Upper Limb Clinic (HULC), supporting Dr. Chambers. The successful candidate will support both a clinical and surgical practice. Duties may include: all aspects of booking surgery and maintaining wait times, medical/surgical OHIP billing (IBIS), the organization and maintenance of a busy surgical office and clinic activities, monitoring and managing computerized databases, tracking and arranging patient referrals, follow-up, and providing liaison with various internal and external stakeholders.

Essential Qualifications

• Graduate of a recognized Medical Secretary Diploma
• 2-3 years administrative experience, preferably in a Hospital or University environment
• Knowledge of a Safety Culture in a Health Care Setting in compliance with the OHSA
• Previous experience in an administrative role in a medical office setting
• Excellent understanding of medical terminology
• Demonstrated Intermediate level computer skills particularly with Word, Excel, PowerPoint, M365, Outlook
• Minimum 35 wpm typing speed and transcribing experience
• High level of initiative and self-direction required with proven problem-solving abilities
• Excellent organizational skills to establish and balance competing priorities in a challenging and diverse work environment
• Superior communication and interpersonal skills with a strong customer focus as well as a positive and professional attitude toward assisting internal or external customers
• Excellent written and oral communication skills and a pleasant telephone manner
• Detail oriented and demonstrated accuracy with the work involved
• Ability to work independently and within a team

Preferred Qualifications

• Experience working in a Medical Secretary role providing direct support to a Physician with a surgical office
• Experience in booking ORs/working knowledge of SurgiNet
• Experience with Cerner clinic scheduling system
• Familiarity with Accuro Electronic Medical Record System
• Familiarity with Health Screen OHIP billing package
• Ensures physician productivity by maintaining calendar, scheduling appointments, physician consultations, meetings, conferences and travel
• Maintenance of patient records & preparation of physician correspondence
• Office primary accounting tasks
• Proficiency in French would be an asset

Teaching and Research

• St. Joseph's Health Care London through its affiliation with Western University and Fanshawe College is a leading research and teaching hospital. As an employee of St. Joseph's, you will be expected to engage in role-related teaching and research activities in addition to any of your clinical duties.

Immunization Requirements

• Provide vaccination records or proof of immunity against measles, mumps, rubella, varicella (chicken pox), Hepatitis B, COVID-19 and influenza.
• Provide documentation of the Tuberculosis skin testing.