Medical Records Clerk - Casual

St. Joseph’s; Guelph; On-site; CAD 39,000 - 40,000; Full time

Job summary

St. Joseph’s Health Centre Guelph is seeking a Medical Records Clerk to manage clerical operations for record/file management, including editing, auditing, uploading, and routing reports, and ensuring timely turnaround.

The role requires accuracy in handling patient information, knowledge of privacy laws, and ability to work independently or in a team, with experience in medical transcription and terminology preferred.

Qualifications

• Certificate or college diploma in Medical Office Administration with a Medical Transcription and Medical Terminology component.
• Two (2) years’ experience as a medical transcriptionist or equivalent in a Health Centre environment.
• Strong understanding of medical terminology, anatomy and physiology, geriatric medicine, clinical medicine, pharmacology, and diagnostic tests.

Responsibilities

• Handle release of information requests in person, by email, and by phone with accuracy and confidentiality.
• Coordinate with departments to collect patient information as required.
• Identify clinical documentation across electronic systems and paper records.
• Provide guidance and mentorship to clerical staff on documentation standards and privacy practices.
• Perform quality assurance checks on charts and records.

Skills

Medical terminology

Data entry

Attention to detail

MS Office

Education

Medical Office Administration certificate or college diploma

Tools

PointClickCare

OSCAR

Excel

Job description

Days/Vacation and Sick Coverage as needed

Rate of Pay

$28.19 - $28.87

Vacancy Status

Existing

Job Summary

The Medical Records Clerk is responsible for the clerical operational activities related to record/file management.

The Clerk performs clerical duties related to editing/auditing transcribed reports, uploading and routing electronic and paper reports, adhering to turnaround times, maintaining patient/resident records (filing), record retrieval, assembly, quantitative & qualitative analysis, and release of patient/resident information.

Key Accountabilities

• Responsible for the completion of patient/resident/participant release of information requests/inquiries in person, via email and over the phone.
• Excellent knowledge related to Release of Information requests for medical and legal purposes and adhere to internal policies and legislation.
• Coordinate with other departments to collect all patient information as required
• Proficient in identifying clinical documentation stored in various different electronic systems of the hospital as well as paper and on microfilm.
• Provide support, education and mentoring to frontline clerical staff as it pertains to standards of documentation for medical records management and privacy practices
• Perform quality assurance checks on charts.
• Assist processing patient records/personal health information following discharge and/or, retrieval per request and according to record pull lists, assembly, quality/quantitative analysis, sign out/in of records utilizing a record tracking process; and record return;
• Attentive to detail; demonstrated ability to work with high accuracy, and promotion of data integrity.
• Supports transcription duties edits and processing of transcribed dictated medical reports;
• Assist filing transcribed reports and manual filing procedure; physician record management/completion functions; access disclosure of personal health functions.
• Perform clerical activities including data entry, some clerical/word processing, photocopy and printing of records/documents, and customer service activities such as responding to customer inquiries in person and answering the telephone.
• Contributes to a transparent culture of client and staff safety by adhering to and abiding by patient and staff safety policies and procedures set by SJHCG.
• Promotes an environment that encourages and supports change using change leadership theory.

Qualifications & Experience

• Certificate or college diploma in Medical Office Administration, with a Medical Transcription and Medical Terminology component.
• Medical transcriptionist two (2) years’ experience or equivalent in a Health Centre environment.
• Strong understanding of medical terminology, anatomy and physiology, geriatric medicine, clinical medicine, pharmacology, and diagnostic tests, as required in the areas of transcription.
• Excellent oral and written communication skills including excellent grammar and punctuation, and ability to communicate effectively with physicians and allied health professionals.
• Experience with diverse accents, and varying dictation styles.
• Attentive to detail; demonstrated ability to work with high accuracy, and promotion of data integrity.
• Experience using PointClickCare, and OSCAR software an asset.
• Ability to accurately keyboard and strong computer skills (MS Office) Excel.
• Thorough knowledge of the Personal Health Information Privacy Act and knowledge of confidentiality as it pertains to health care legislation, to assist with patient/resident access and disclosure.
• Good attendance record.
• Demonstrated commitment towards learning new skills.
• Must be able to work independently, as well as part of a team.

Disclaimers

St. Joseph’s Health Centre Guelph is an equal opportunity employer and strives for equity, inclusiveness, and diversity in all programs, facilities, and people. St. Joseph’s Health Centre Guelph is committed to creating a barrier-free, accessible organization, and will work to accommodate any needs under the Accessibility for Ontario for Disabilities Act and the Ontario Human Rights Code. Should any applicant require accommodation through the application process, please contact Human Resources at [e-mail] for assistance. If the applicant requires a specific accommodation because of a disability during an interview, the applicant will need to advise the hiring manager when scheduling the interview and the appropriate accommodations can be made.

St. Joseph’s Health Centre Guelph (SJHCG) does not use artificial intelligence (AI) to screen, evaluate, or select applicants for this position.

Recruitment Process Integrity

To support fairness, confidentiality, and an equitable recruitment process, applicants are kindly asked not to use artificial intelligence (AI) tools, and not to record, transcribe, encrypt, or otherwise capture interviews at any stage of the recruitment process, unless explicitly authorized by the organization.

We thank all applicants for their interest. Only candidates under consideration will be contacted.