Medical Receptionist

Peace Diagnostic Imaging; Peace River; On-site; CAD 27,552 - 34,440; Part time

Job summary

A local healthcare provider in Peace River seeks part-time Medical Office Assistants to provide exceptional patient care. Candidates should have at least 2 years of customer service experience, preferably in a medical environment. Responsibilities include supporting healthcare professionals, greeting patients, and managing appointment bookings. This position allows for flexible scheduling between two staff members.

Qualifications

• Minimum of 2 years of experience in a fast-paced, dynamic customer service environment.
• Experience in a medical office or related education is an asset.
• Knowledge of FOIP guidelines and maintaining patient confidentiality.

Responsibilities

• Support Radiologists and Health Care Professionals with administrative tasks.
• Greet patients and provide excellent customer service.
• Maintain accurate patient and physician information.

Skills

Customer service

Multi-tasking

Clear communication

Time management

Education

Certification as a Health Information Office Assistant

Medical Terminology

Tools

Microsoft Office Suite

Patient booking software

Job description

Welcome to Peace Diagnostic Imaging. We have been offering diagnostic services in the Peace Region for over 25 years.

We are looking for 2 part-time Medical Office Assistants to care for patients in Peace River. This would be a great role for a job share. The work hours can be split between the two staff in a way that works best for them. This will provide suitable coverage and allow for time off without worrying about leaving the office in the hands of a temp.

The main duties will be:

• Support Radiologists and other Health Care Professionals by performing necessary administrative tasks including but not limited to ordering supplies, clerical duties including faxing, filing, sorting, and distributing mail, arranging janitorial services, and problem-solving as needed.
• Greet patients on arrival, provide a positive experience and excellent customer service.
• Maintain correct and up-to-date patient and physician information.
• Perform appointment bookings
• Manage patient referrals scheduling as per protocol.
• Maintain patient confidentiality regarding illness, treatment, diagnosis.
• Participate in training/workshops etc., as they become available.
• Confidentiality, including patient demographics, illness, treatment, and diagnosis, is of utmost importance.
• Perform other duties as requested by the management and supervisory team and seek ways to help cohesively.

Experience

• You have a MINIMUM of 2-years of experience in a fast-paced, dynamic customer service environment.
• Working in a medical office or education in a related field (MOA) is an asset.
• You can work well independently and as part of a team.
• You have a goal of exceptional patient care.
• You can express yourself clearly, concisely, and empathetically.
• You LIKE talking to people in person and on the phone.
• You have a positive attitude and exceptional phone etiquette.
• You have a professional and courteous telephone manner and a pleasant and welcoming voice.
• You can multi-task in a sometimes fast-paced environment.
• You can prioritize and have excellent time management skills.
• You thrive when working under pressure.
• You understand FOIP guidelines and the necessity of maintaining patient confidentiality regarding illness, treatment, diagnosis and complete On our Best Behavior.

Education and Training

• Certification as a Health Information Office Assistant, Unit Clerk, or Medical Office Assistant
• Medical Terminology
• Knowledge of Diagnostic Imaging is an asset
• Proficiency in Microsoft Office Suite programs
• Previous experience using a patient/diagnostician booking program would be an asset